Claims Specialist - Energy, Property & Construction

Liberty Mutual Re; Greater London; On-site; GBP 45,000 - GBP 65,000; Full time

Job summary

A global insurance company based in London is seeking a Claims Specialist to handle and resolve claims efficiently. The role requires building effective relationships with clients and stakeholders while adhering to regulatory requirements. Candidates should possess strong organizational and analytical skills along with a genuine interest in energy insurance. This permanent position offers a collaborative environment and opportunities for career development.

Benefits

Career development opportunities

Diversity, equity, and inclusion initiatives

Healthy work-life balance

Qualifications

• Experience building effective relationships with stakeholders.
• Ability to make sound decisions and escalate when necessary.
• Organizational skills to manage multiple tasks and meet deadlines.

Responsibilities

• Handle and resolve insurance claims efficiently and fairly.
• Work closely with the underwriting and claims to support client retention.
• Communicate and collaborate between LSM and clients to provide insight.

Skills

Relationship building

Decision making

Organizational skills

Analytical skills

Excel/data analysis

Interest in Energy Insurance

Job description

Country: United Kingdom of Great Britain and Northern Ireland

Creation Date: 16-Jan-2026

Employment Type: Permanent

Employment Type: Full time

Ref #: 1234572153

Description & Requirements

Role Title: Claims Specialist

Department: Claims

Team: Energy, Property & Construction (EPC)

Location: London

Type: Permanent

About the Role:

Handling and resolving insurance claims efficiently and fairly in accordance with our claims Charter / code of Conduct and Claim process guidelines.

Working closely with the LSM Claims team towards delivery of our corporate goals whilst promoting LSM core values.

We are looking for someone with either knowledge of, or a genuine interest in energy insurance, with the motivation and ability to forge deep relationships with various internal and external stakeholders.

About the Department & Team:

Liberty Specialty Markets Claims department handle claims through all stages from initial notification to conclusion including analysis of new notifications, coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required.

This is an opportunity to join a dynamic team that has deep engagement with clients, brokers and partners closely with our market leading underwriters and business development teams.

Key Responsibilities:

• Working closely with Underwriting & Claims to support the retention and attraction of Clients.
• Collaborate with Underwriting, Engineering and Actuarial on portfolio, risk mitigation, policy language and claim trends.
• Enhance the exposure and profile of the EPC Claims teams through our Claims+ offering, attendance at meetings, as well as business development opportunities at industry events, conferences, and other external engagements.
• Liaising with market surveyors, adjusters and legal professionals where required.
• Communicate and collaborate between LSM and Clients to provide insight.
• Adherence to the authority requirements of the role as agreed. Additionally, financial authority will be reviewed no less than annually.
• To support the management of all third-party relationships where the third party has delegated claims handling authority.
• Adherence to the LSM Claims Charter and Code of Conduct.
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

Skills and Experience:

• Experience in proactively building effective relationships with key stakeholders.
• Ability to make decisions and exhibit sound and reasoned judgment and/or escalate as necessary.
• Organisational skills with the ability manage/prioritise multiple tasks and to meet deadlines in a fast-paced environment.
• Analytical and oral/written presentation skills.
• Negotiation skills training will be provided, previous experience would be beneficial.
• Self‑motivated.
• Strong Excel / data analysis skills.
• An interest in Energy Insurance.

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world‑class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee‑led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work‑life balance and working flexibly.