Claims Strategy Director

Liberty Mutual Re; Greater London; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading global insurance company is seeking a strategic leader for the GRS Claims Cooperative. This role involves managing cross-functional initiatives, ensuring alignment across organizations, and promoting collaborative efforts. Candidates must possess strong communication, project management, and facilitation skills and have experience in claims management or insurance operations. This position provides significant exposure to senior leadership and is integral to driving strategic initiatives within the organization.

Benefits

Vibrant and inclusive environment

Career development opportunities

Healthy work-life balance

Flexible working arrangements

Responsibilities

• Drive the Claims Coop forward, promoting its value.
• Enable and execute the Coop planning process.
• Proactively promote Claims Coop's objectives.
• Design, organize, and lead Coop forums.
• Maintain clear communication channels among Coop members.
• Lead planning of Claims content for GRS Integrated Business Reviews.

Skills

Effective project and program management skills

Proven experience in claims management

Strong facilitation and meeting management skills

Excellent communication and interpersonal skills

Ability to synthesize complex information

Demonstrated ability to coordinate cross-functional teams

Highly developed negotiation and facilitation skills

Strategic thinker with a hands-on approach

Exceptional organizational and time management skills

Passion for continuous improvement

Job description

Description & Requirements

Department: Claims

Location: London, UK or US

Type: Permanent

About the Role:

Strategic leader responsible for managing and evolving the Global Risk Solutions (GRS) Claims Cooperative (Coop), our global Claims governing body that manages intake, prioritization, and strategic decision making for cross- Claims operational initiatives and strategy across LII, LMRe, North America, and Surety Claims.

This role partners across multiple organizations across GRS, as well as cross-functional GRS partners, to understand broad organizational needs and ensure alignment while actively championing the overall strategic direction of the Claims Coop. Acting as lead strategist for the Coop requires a dynamic and proactive leader aligned with the Coop steering committee to support our shared objectives across GRS Claims. This includes coordinating with key business stakeholders and Chief Claims Officers (CCOs) to facilitate collaboration, communication, and continuous improvement across our Claims business segments.

This role provides direct exposure to senior GRS leadership and has responsibility for acting as a thought partner with the four CCOs.

Key Responsibilities:

• Drive the Claims Coop forward, actively setting the strategy and direction for and promoting the value of the Coop to broader GRS partners, while acting as a thought partner to Coop steering committee and CCOs.
• Enable and execute supporting work such as the Coop planning process and global-Claims shared strategic initiatives, projecting managing larger initiatives when appropriate. Track delivery of key initiatives and outcomes across multiple regions.
• Proactively promote the value and objectives of the Claims Coop across various business units within GRS, adding a strategic Claims voice to their tables, while identifying key GRS priorities that Claims Coop can support in return.
• Design, organize, and lead Coop forums/meetings in order to facilitate shared strategy and global decision making, including meeting logistics, while ensuring equal representation from all partner segments.
• Maintain clear and consistent communication channels among Coop members and leadership, preparing regular updates to CCOs & steering committee members.
• Lead the planning and coordination of Claims content for GRS Integrated Business Reviews (IBRs) by working with the CCOs to translate complex strategy and data into a clear narrative; craft decks, talking points, speaker notes, and executive summaries; prepare CCOs, supporting as they deliver the content.

Skills and Experience:

• Effective project and program management skills
• Proven experience in claims management, insurance operations, or related areas.
• Strong facilitation and meeting management skills with experience leading virtual and onsite sessions.
• Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels.
• Ability to synthesize complex information into clear presentations and reports.
• Demonstrated ability to coordinate cross-functional teams and drive collaborative initiatives.
• Ability to promote a collaborative team environment consisting of several teams and diverse stakeholders.
• Highly developed negotiation, facilitation and consensus building skills.
• Highly developed oral and written communication, consensus building and presentation skills.
• Strategic thinker with a hands‑on approach.
• Exceptional organizational and time management skills.
• Comfortable working in a fast‑paced, dynamic environment.
• Passion for continuous improvement and innovation in claims processes.

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world‑class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee‑led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work‑life balance and working flexibly.

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