Product Support Engineer

Clarke Energy Uk; Knowsley; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading sustainable energy solutions provider is seeking a Product Support Engineer based in Knowsley. The successful candidate will deliver expert technical support, ensuring reliability of Jenbacher products. Key responsibilities include troubleshooting product issues, collaborating with the Service Department, and creating detailed reports. Applicants should have a mechanical engineering background and at least 5 years of experience with Jenbacher products. The role offers competitive pay, excellent benefits, and opportunities for career development.

Benefits

Competitive salary and benefits package

25 days holiday plus 8 Bank Holidays

7% company pension contribution

Health care cash plan and life assurance

Comprehensive training and career development

Qualifications

• Engineering qualification(s) preferably with a mechanical bias.
• Proven experience with Innio Jenbacher products over at least 5 years.
• Good knowledge of Health & Safety legislation.

Responsibilities

• Provide technical support to the Service Department.
• Investigate product issues using best engineering practices.
• Deliver engineering reports and manage warranty cases.

Skills

Engineering qualification(s), preferably mechanical bias

Strong knowledge of good engineering practice

Minimum 5 years’ hands-on experience with Innio Jenbacher products

Advanced IT skills, including Excel, Microsoft Office, Power BI

Excellent report writing and data analysis skills

Education

BEng (Hons) degree

Tools

Salesforce

Power BI

MyPlant

Navision

Job description

Job Title and Location

Job Title: Product Support Engineer

Location: Knowsley (Head Office), with UK and occasional overseas travel

Overview

Are you an experienced engineer with a passion for problem-solving and technical excellence? Join Clarke Energy as a Product Support Engineer and play a vital role in delivering expert technical support to our Service Department, ensuring the reliability and performance of our Jenbacher product range.

About the Role

Your mission is to provide high-quality technical support and root cause analysis for product issues, ensuring accurate reporting and continuous improvement. You’ll work closely with the Service Department, attending sites when required, and using data-driven insights to deliver best practice solutions.

Key Responsibilities

• Technical Support & Analysis
• Provide technical support to the Service Department under the supervision of the Product Support Manager.
• Investigate product issues using best engineering practice and root cause analysis techniques.
• Utilise service tools such as MyPlant, Salesforce, Power BI, and Jenbacher Dashboard for data collection and analysis.
• Deliver clear, concise, and accurate engineering reports.
• Support warranty and concession cases through to completion.

• Continuous Improvement & Best Practice
• Recommend proactive maintenance strategies and improvements to service processes.
• Analyse and communicate Jenbacher fleet programmes.
• Maintain and manage the Service Bulletin library.
• Provide technical assistance to other internal functions as required.

What We’re Looking For

Technical Skills

• Engineering qualification(s), preferably mechanical bias.
• Strong knowledge of good engineering practice and root cause analysis.
• Minimum 5 years’ hands-on experience with Innio Jenbacher products.
• Advanced IT skills, including Excel, Microsoft Office, Power BI, and Navision.
• Excellent report writing and data analysis skills.

Personal Attributes

• Professional, reliable, and results-oriented.
• Strong communication and relationship-building skills.
• Highly organised with excellent attention to detail.
• Able to work to tight deadlines and travel at short notice, including overseas.
• Proactive and committed to continuous improvement.

Qualifications & Experience

Essential

• Engineering qualification(s), preferably mechanical bias.
• Minimum 5 years’ experience with Innio Jenbacher products.
• Good understanding of Health & Safety legislation.
• Clean UK driving licence (Category B).

Desirable

• BEng (Hons) degree.
• Experience in a similar technical support role.
• Strong customer relationship experience.

What’s in it for you?

• Competitive salary and benefits package.
• 25 days holiday plus 8 Bank Holidays.
• Holiday buy and sell scheme.
• 7% company pension contribution.
• Health care cash plan and life assurance.
• Reward and recognition schemes.
• Comprehensive training and career development opportunities.

About Clarke Energy

Clarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the transition to net-zero emissions. Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction.

Ready to Make an Impact?

If you’re a skilled engineer with a strong technical background and a passion for problem-solving, we’d love to hear from you.

CLICK HERE to apply now!