EDM 2nd-Line Technical Support Specialist — Remote

S&P Global, Inc.; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading financial data firm based in Manchester is looking for an EDM 2ndLine Technical Product Support Officer. This role involves providing high-quality product support to on-premise and hosted clients, resolving inquiries, and assisting in the smooth operation of the software environment. Candidates must possess a university degree, SQL proficiency, and strong communication skills. The position offers flexible working options and an opportunity to engage with cutting-edge technologies such as AWS. Join a dynamic team that values teamwork and professional growth.

Benefits

Flexible working hours

Hybrid working model

Career development opportunities

Qualifications

• University Degree (2:1) in a relevant field or equivalent experience.
• Strong proficiency in SQL and database management.
• Experience with MS SQL Server and/or Oracle databases.

Responsibilities

• Provide high quality product support to clients via email, phone, and screenshares.
• Understand, replicate, and resolve client inquiries.
• Join regular managed client calls and adhoc on-prem client calls.

Skills

Proficiency in SQL

Problem-solving skills

Communication skills

Teamwork

Education

University Degree (2:1) or equivalent

Tools

MS SQL Server

Oracle

Active Directory

Amazon Web Services (AWS)

Job description

A leading financial data firm based in Manchester is looking for an EDM 2ndLine Technical Product Support Officer. This role involves providing high-quality product support to on-premise and hosted clients, resolving inquiries, and assisting in the smooth operation of the software environment. Candidates must possess a university degree, SQL proficiency, and strong communication skills. The position offers flexible working options and an opportunity to engage with cutting-edge technologies such as AWS. Join a dynamic team that values teamwork and professional growth.