Senior D365 CRM BA — Lead Discovery & Delivery

Wedo Technology Solutions Ltd.; Greater London; Hybrid; GBP 100,000 - GBP 125,000; Full time

Job summary

A dynamic technology firm is looking for a Senior Business Analyst to oversee the transformation of their Microsoft Dynamics 365 CRM system. This contract role offers ownership and influence over a foundational system. Responsibilities include leading requirements gathering, designing CRM processes, and supporting migration activities. The ideal candidate will have extensive experience in CRM implementations and hands-on knowledge of Dynamics 365. This is a great opportunity to impact a growing organization and work with modern technology.

Responsibilities

• Lead discovery and requirements definition across multiple business teams.
• Design future-state CRM processes aligned to best practice.
• Produce clear user stories, acceptance criteria, and functional documentation.
• Support CRM migration activity including data mapping, testing, and UAT.
• Work closely with technical teams to ensure accurate delivery against requirements.

Skills

Business Analyst experience in CRM implementations

Microsoft Dynamics 365 experience

Background supporting system migrations

Understanding of CRM data workflows

Ability to work autonomously

Job description

A dynamic technology firm is looking for a Senior Business Analyst to oversee the transformation of their Microsoft Dynamics 365 CRM system. This contract role offers ownership and influence over a foundational system. Responsibilities include leading requirements gathering, designing CRM processes, and supporting migration activities. The ideal candidate will have extensive experience in CRM implementations and hands-on knowledge of Dynamics 365. This is a great opportunity to impact a growing organization and work with modern technology.