Retail Assistant

Sterling Kohler; St Andrews; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A prestigious golf resort in St Andrews is seeking a Retail Assistant to join their Golf Operations department. The role involves assisting customers in the Pro Shop and providing excellent service. Successful candidates will demonstrate strong customer service and communication skills alongside local and golf knowledge. The job offers a competitive hourly wage with additional benefits, including free meals and fitness access. This is an exciting opportunity for motivated individuals to work in an iconic location.

Benefits

Free meals and refreshments

Discounts across the resort

Health and wellness benefits

Employee Assistance Programme

Recognition and rewards program

Qualifications

• Strong customer service skills essential for assisting guests.
• Excellent communication skills required for effective interaction.
• Local and golf knowledge beneficial for enhancing guest experience.
• Previous experience in retail/tourism desired.

Responsibilities

• Assist guests in the Pro Shop, providing exceptional service.
• Promote sales through excellent product knowledge.
• Maintain high standards of cleanliness and stock.
• Support Golf Operations as needed during high season.

Skills

Exceptional customer service skills

Excellent communication skills

Local knowledge

Golf knowledge

Previous retail experience

Positive attitude

Good flexibility

Job description

About Us

Old Course Hotel is a privately owned resort, part of Kohler Company, an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. The Old Course Hotel is committed to delivering personalised guest experiences to create lasting memories.

Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught. Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty and FREE fitness access.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

A career at Old Course Hotel, what’s not to love?

About the role

An opportunity has become available for a retail assistant to join our Golf Operations department to support, operate and work within various outlets throughout the resort, primarily in the Old Course Pro Shop. Being St Andrews only PGA-Approved pro shop, it is expected to experience high volume of customers and sales throughout the year. In this role, you will be an integral member of the Golf Operations team throughout the year, particularly in preparation and duration of the high season.

We are looking for enthusiastic and highly motivated individuals to join us during this period.

As a supporting role, you will have an array of responsibilities including but not limited to:

• Assisting guests and customers, demonstrating excellent product knowledge, encouraging sales and working towards shop targets.
• Build relationships with guests, customers and colleagues allowing you to exceed guest expectations and deliver a memorable experience inline with our HOME values.
• Carrying out regular window display changes, allowing your creativity to encourage guests to visit the Pro Shop.
• Ensure a high standard throughout the retail outlets, including cleanliness and stock levels.
• Regular spot checks and assistance with stock takes.
• Assist other teams within Golf Operations if and when required.

To be successful in this role you will have:

• Exceptional customer service skills
• Excellent communication skills
• Local knowledge (essential) and golf knowledge (desirable)
• Previous retail / tourism experience (desirable)
• Positive attitude towards work
• Good flexibility and availability

Salary

Up to £12.83 /hr. Subject to increase in March 2026

Hours

Casual 0hrs

Why you’ll Love Working With Us

• Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
• Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop)
• Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
• Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
• Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
• Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
• Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
• Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
• 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.

The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.