Supervisor Retail

Astrid & Miyu Ltd.; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading jewellery brand in London is seeking a Supervisor to enhance customer experience and lead a dynamic team. You will be responsible for inspiring your team, ensuring high standards of service, and managing operational excellence. Ideal candidates will have experience in a supervisory role within retail, embodying positivity and enthusiasm that aligns with our values. This role offers a full-time position with a competitive salary plus commission.

Benefits

Competitive salary

Commission opportunities

Team recognition programs

Qualifications

• Experience as a Supervisor in retail is required.
• Ability to develop and mentor a high-performing team.
• Positivity and enthusiasm must resonate with our brand values.

Responsibilities

• Lead the team to deliver a 5 star customer experience.
• Inspire and empower team members to engage with customers.
• Ensure the store meets company standards for cleanliness and organisation.

Skills

Customer service excellence

Team mentoring

Problem-solving

Effective communication

Job description

The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.

Our Values & Culture: At A&M, our values aren’t just words - they’re the heartbeat of how we show up, every single day.

Grow Together. Celebrate Each Other. Break All Boundaries.

We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.

Location: Carnaby, London (Flagship Store).

Hours: Full Time.

Salary & Benefits: £31,000 + commission. See more on our benefits here.

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

The Supervisor Mission:

You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.

How you'll drive success:

Experiential Retail

• Inspire and empower your team to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership of every interaction and bring intention to the smallest moments. You'll create a space where every individual and customer feels genuinely seen, valued and cared for.

• Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation

• Be the expert in product knowledge to drive sales and inspire the team

• Use your creativity to set team challenges to create an engaging interactive experience in store

• Track and measure sales results throughout the day, being adaptable and flexible to stay on track

Inspirational Team Management

• Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles

• A clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the moment

• Recognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management team

• Cultivate an environment of open communication, collaboration, and mutual support

Operational & Brand Loyalty Excellence

• Ensure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandising

• Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment

• Ensure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the store

What you'll need to thrive:

• A values champion and brand ambassador our values must resonate deeply with you

• You radiate positivity & enthusiasm and inspire the people around you

• This role is suitable for anyone with Supervisor experience in a store

• Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development

• Strong problem‑solving abilities, with the capacity to anticipate and respond effectively to change

• You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have

The Interview Process and Candidate Experience

1. Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values

2. Experience Task - You’ll visit the store as a mystery shopper, experience it through the eyes of our customers, and share your honest insights and ideas with your Area Manager in person

3. In-Store Experience Interview - a chance for you to experience life as a Supervisor in an A&M store with our Head of Retail

Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.