Commercial Operations Lead – Wholesale & Franchise

Applied Intuition Inc.; Metropolitan Borough of Solihull; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading technology firm in the UK is seeking a Commercial Operations Manager to oversee the order lifecycle across wholesale and franchise channels. This hybrid role focuses on operational excellence, team leadership, and stakeholder engagement. Candidates must have proven experience in customer operations, strong analytical skills, and proficiency in SAP. The position supports franchise integration and ensures seamless operational execution. Competitive benefits are offered alongside a supportive workplace culture.

Benefits

Performance-based bonus opportunity

Funded healthcare benefit

25 days holiday plus bank holidays

Contributory employer pension scheme

Flexible benefits programme

Employee discount

Financial, physical, and mental wellbeing support

Enhanced family leave package

Life assurance

Qualifications

• Proven experience in customer operations within wholesale, franchise, or retail.
• Strong understanding of order book management and OTIF performance.
• Hands-on experience with SAP or comparable systems.
• Demonstrated leadership ability in team development.

Responsibilities

• Own the full order lifecycle ensuring OTIF performance.
• Lead operational team and drive performance improvements.
• Collaborate with commercial teams for operational solutions.
• Deliver reporting on order-book health and key KPIs.

Skills

Customer operations experience

Order management proficiency

Stakeholder management

Analytical skills

Tools

SAP

Order management systems

Job description

A leading technology firm in the UK is seeking a Commercial Operations Manager to oversee the order lifecycle across wholesale and franchise channels. This hybrid role focuses on operational excellence, team leadership, and stakeholder engagement. Candidates must have proven experience in customer operations, strong analytical skills, and proficiency in SAP. The position supports franchise integration and ensures seamless operational execution. Competitive benefits are offered alongside a supportive workplace culture.