Premium Brand Store Operations Lead

Jaguar & Land Rove; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A renowned automotive brand based in London is seeking an Operations Manager for its flagship Brand Store. This pivotal role focuses on executing operational excellence and luxury standards within a high-profile retail environment. Responsibilities include overseeing third-party management, ensuring compliance, and enhancing the client experience. Ideal candidates should have strong experience in luxury settings, proven management skills, and a commitment to delivering exceptional service. A competitive salary and comprehensive benefits package are offered.

Benefits

Discounted car purchase

52-week maternity leave policy

4-week paternity leave policy

Performance-related bonus

Employee learning scheme

Life Assurance and Income Protection policies

Qualifications

• Strong experience within luxury retail operations or high-end hospitality, ideally at management level.
• Proven ability to manage third-party service providers and monitor operational KPIs.
• A deep understanding of luxury guest experience and the operational standards required to deliver it.
• Experience managing high-traffic environments and ensuring seamless client flow.
• Confidence overseeing health and safety compliance, audits, and risk-management processes.
• Experience supporting premium events and hospitality execution.
• Strong analytical skills, with the ability to use data to inform decisions and drive continuous improvement.

Responsibilities

• Leading the end-to-end operational delivery of the Jaguar Brand Store, ensuring every aspect meets modern luxury standards.
• Managing third-party partners across Facilities Management and Food & Beverage, monitoring KPIs and contractual compliance.
• Overseeing health, safety and regulatory compliance, including audits, risk assessments, and maintenance of all operational records.
• Managing store procurement, inventory and sustainability initiatives, helping drive efficiency and environmental responsibility.
• Ensuring seamless guest flow management, including queue control and store capacity monitoring.
• Supporting colleague training, maintaining accurate compliance records.
• Partnering with Retail Sales Managers and wider teams to create a cohesive and elevated client experience.
• Supporting premium in-store events, ensuring exceptional hospitality standards are consistently delivered.

Skills

Luxury retail operations

Team leadership

Operational compliance

Data analysis

Job description

A renowned automotive brand based in London is seeking an Operations Manager for its flagship Brand Store. This pivotal role focuses on executing operational excellence and luxury standards within a high-profile retail environment. Responsibilities include overseeing third-party management, ensuring compliance, and enhancing the client experience. Ideal candidates should have strong experience in luxury settings, proven management skills, and a commitment to delivering exceptional service. A competitive salary and comprehensive benefits package are offered.