Housing & Facilities Officer

GreenSquareAccord; Walsall; On-site; GBP 19,000; Full time

Job summary

A housing and services provider is seeking an individual to manage housing and business functions effectively. Responsibilities include delivering customer-focused services and managing housing provisions like void allocations and tenancy management. Ideal candidates should have relevant educational qualifications, experience in a social housing role, and strong organizational skills. A DBS check is required for this role, which offers a permanent contract and a salary of £18,918 for 28 hours a week.

Benefits

Flexible working

20 days annual holiday entitlement

Defined contribution pension scheme

24/7 online GP appointments

Blue Light discount card membership

Confidential Employee Assistance Programme (EAP)

Qualifications

• Good general or technical education beyond GCSE.
• Experience in a social housing role.
• Ability to meet deadlines despite changing demands.

Responsibilities

• Undertake housing and business management functions.
• Provide customer-focused services and manage housing provisions.
• Ensure compliance with Association's policies and legislation.

Skills

Organisational skills

Time management

Verbal reasoning

Numerical skills

Education

A Levels/NVQ3 or equivalent

Job description

Job Location: Jenner House / Blakley and Navjeevan House

Salary: £18,918 for 28 hours

Contract type: Permanent

Working hours: 28 Hours (4 Hours Blakley and Navjeevan House)

About the role

To undertake all housing and business management functions to an excellent standard, including the provision of a customer focused services and the efficient management of the housing provisions. Including Void & Allocations, Rent Accounts, Tenancy Management . At all times, provide a responsive and customer orientated service, having regard to the Associations policies and procedures and any relevant legislation.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.>

About you

A good general or technical education beyond GCSE e.g. 2 or more A Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level.

Experience of undertaking a social housing role.

Good organisational, time management & prioritisation skills with the ability to meet deadlines & to determine an appropriate course of action in spite of changing demands.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.

We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.

Everyone deserves a home, it`s a place from which we build our future, we thrive at home.

We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.

Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

• We believe our customer is everything
• We are one team
• We are supportive and caring
• We are business-minded for social purpose
• We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• Trust based flexible working and supportive and friendly teams
• 20 days annual holiday entitlement, increasing to 22 days
• Opportunity to buy or sell annual leave
• A defined contribution pension scheme GSA matches up to 6% contributions
• We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
• Access to Blue Light discount card membership
• Confidential Employee Assistance Programme (EAP).

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

For more information about this position please open the following document/s: