Restaurant Supervisor

Hastings Hotels; Holywood; On-site; GBP 26,000; Full time

Job summary

A luxury hotel group located in Northern Ireland is seeking an experienced Restaurant Supervisor to oversee daily operations at Vespers, a five-star restaurant. The successful candidate will work in a high-quality hospitality environment, focusing on delivering exceptional customer service and supporting team members. This full-time position offers a salary of up to £25,480 per annum, alongside a range of employee benefits including free staff meals and opportunities for career progression.

Benefits

Free staff meals

Employee discounts

Cash and credit card tips

29 days holiday plus your birthday

Career progression opportunities

Qualifications

• Educated to Level 2 (GCSE) with grades A-C in English and Mathematics.
• Previous food and beverage experience required.
• Professional appearance and ability to deliver exceptional service.

Responsibilities

• Supervise restaurant employees to ensure efficient operations.
• Promote a harmonious working environment for all employees.
• Ensure quality standards are implemented and monitored.

Skills

Hospitality

Food Service Skills

Exceptional Customer Service Skills

Supervisory Skills

Education

Level 2 (GCSE) in English and Mathematics

Level 6 (Undergraduate Degree) in Tourism and Hospitality Management

Job description

Restaurant Supervisor

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Restaurant Supervisor at Vespers.

As one of the areas finest restaurants, Vespers is located in the luxurious settings of the five-star Culloden Estate and Spa. Winner of Good Food Ireland’s Food Lover’s Choice Award 2024 and two Rosettes for Culinary Excellence in 2025, Vespers offers a gastronomic journey through Northern Ireland’s finest produce. Under the direction of our talented culinary team, we source the finest local and seasonal produce to create an exquisite array of contemporary Irish dishes, each with a unique Vespers twist.

Supported by our Restaurant Manager, Robyn Cole, you will assist in providing day-to-day supervision of our food and beverage team. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.

The successful candidate will have worked in a high-quality hospitality environment and be able to support team members to achieve success whilst delivering an exceptional standard of service to our guests. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends.

As Restaurant Supervisor you will have a fully flexible approach as working patterns will include days, evenings, and weekends as required.

This full-time position offers a salary of up to £25,480 per annum, paid weekly.

In addition to a competitive salary, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit cards tips, 29 days holiday plus your birthday, and opportunities for career progression and development. For further details about our employee benefits, click here.

Hastings Hotels is an equal opportunities employer.

About the role

• To take responsibility for the effective supervision of the restaurant employees, to ensure an efficient operation and delivery of Hastings product and service standards.

• To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.

• To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.

• To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored.

• To ensure all Restaurant employees receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.

• To ensure all restaurant employees work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.

• To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.

• To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.

• To ensure you and the team assist guests with any reasonable request for hotel services.

• To ensure you and the team respond to complaints and find the appropriate solution.

• To ensure the security of restaurant and storage areas is maintained at all times.

• To ensure the restaurant areas, fixtures and equipment are properly maintained and presented to Hastings standards.

• To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.

• To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.

• To act as Duty Manager when required and respond to guest enquiries or escalate where appropriate.

• Any other duties as required by Management including supporting other outlets within the hotel.

About the company

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.

Required Criteria

• Right to work in the United Kingdom
• Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics.
• Previous food and beverage experience.
• A professional appearance.
• Ability to deliver an exceptional standard of customer service.
• Ability to work well under pressure and be a team player.
• Excellent attention to detail.

Desired Criteria

• Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or progressing towards.
• Previous supervisory experience gained in a similar high-quality establishment.
• Experience of fine-dining.
• WSET Trained.

Skills you\'ll need

• Hospitality
• Food Service Skills
• Exceptional Customer Service Skills
• Supervisory Skills