Sales & Events Manager

Hastings Hotels; Belfast; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A luxury hotel group in Belfast is seeking a Sales & Events Manager to lead their Events Team and manage the hotel events department. The successful candidate will have prior sales and marketing experience, excellent communication skills, and the ability to deliver outstanding customer service. The role offers a salary starting from £28,000 per annum and includes benefits like free staff meals and 29 days holiday plus your birthday. Join a highly regarded team in a renowned hospitality environment.

Benefits

Free staff meals

Employee discounts

29 days holiday plus your birthday

Career progression opportunities

Qualifications

• Previous Sales and/or Marketing experience in a customer-facing environment.
• Excellent communication, numeracy, and IT skills.
• Ability to deliver an exceptional standard of customer service.

Responsibilities

• Manage the Hotel Events Department for guest enjoyment and profit.
• Liaise with customers face-to-face, via email, phone, and website enquiries.
• Lead the Events Team, ensuring service quality and compliance.

Skills

Account Management

Team Management

Microsoft Office Suite

Exceptional Customer Service Skills

Client Relationship Management

Education

Level 2 (GCSE) or equivalent with grades A-C in English and Mathematics

Level 6 (Undergraduate Degree) or equivalent in relevant field

Job description

Sales & Events Manager

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to lead the Events Team at the outstanding Stormont Hotel Belfast.

Our four-star Hotel is located just minutes away from Belfast City Centre, adjacent to the Stormont Estate, and is an ideal location for weddings, conferences, and events, alongside its outstanding reputation for professionalism and hospitality. As Events Manager, you will lead our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality.

The successful candidate can expect to work mainly office hours, Monday to Friday (35 hours per week excluding breaks), with a degree of flexibility for weekend work depending on the needs of the business, and to support the variety of events and functions offered to our guests.

The salary for this full-time position is from £28,000 per annum, depending on experience.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About the role

To manage the Hotel Events Department for the greatest enjoyment of our guests and maximum profit contribution to the hotel.

• To ensure the efficient operation of selling events and generating bookings and the delivery of Hastings service standards.
• To liaise with customers face-to-face, via email, telephone, and through website enquiries.
• To communicate to relevant departments the full details of upcoming business and all client requirements.
• To keep the Food and Beverage Teams updated on a daily basis of any business and amendments to function sheets.
• Contribute to achieving sales targets / budgets set by senior management via cold calling, warm calling, client site visits, upselling, and increasing revenue streams where possible.
• To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
• To create reports for Business Development Meetings and have a sound knowledge of business on the books.
• To keep abrest of current trends in the events business such as weddings, functions, and conferences.
• To ensure quality standards and procedures are fully understood, implemented, and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
• To line manage the Events Team, ensuring employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.
• To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
• To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
• To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and to maintain and enhance the market position.
• To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
• Any other duties as required by management.

About the company

Our vision is to be recognised as a prestigious, family company the finest in Irish hospitality with style and excellence.

Required Criteria

• Right to Work in the United Kingdom
• Previous Sales and/or Marketing experience in a customer-facing environment
• Excellent communication, numeracy and IT skills
• Ability to deliver an exceptional standard of customer service
• Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics.
• A professional appearance
• Ability to work well under pressure and be a team player
• Ability to lead and motivate a team to achieve success

Desired Criteria

• Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or Business and Marketing.
• Previous hospitality experience, preferably in Hotels

Skills you'll need

• Account Management
• Team Management
• Microsoft Office Suite
• Exceptional Customer Service Skills
• Client Relationship Management