Food and Beverage Assistant

Hastings Hotels; Belfast; On-site; GBP 23,000; Full time

Job summary

A luxurious hotel group in Northern Ireland is looking for a Food and Beverage Assistant to join their team at the exclusive Europa Hotel. This full-time role involves serving food and beverages, maintaining service areas, and providing an exceptional customer experience. While previous experience is beneficial, comprehensive training will be offered. The position includes a salary of £22,568 per annum, along with perks like staff meals, discounts, and 29 days holiday plus your birthday.

Benefits

Free staff meals

Employee discounts

Cash and credit card tips

29 days holiday plus your birthday

Opportunities for career progression

Qualifications

• Good command of the English language.
• Professional appearance required.
• Must have excellent communication and basic numeracy skills.

Responsibilities

• Serve food and beverages to guests ensuring high standards.
• Clear and set tables, take orders and payments.
• Maintain cleanliness and presentation of service areas.
• Ensure cash and till procedures are followed.
• Address guest queries and concerns.

Skills

Bar Service

Exceptional Customer Service Skills

Responding to Customer Needs

Exceeding Customer Expectations

Education

GCSE level education in English and Maths

Job description

Food and Beverage Assistant

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team at the exclusive Europa Hotel.

Under the inspiring leadership of our General Manager, Andrew McNeill, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends.

The salary for this full-time position is £22,568.00 per annum.

We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, an excellent service charge shared across the team, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About the role

To be responsible for serving food & beverages for the greatest enjoyment of our guests. To maintain the cleanliness and presentation of the service areas according to Hastings Standards.

• To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments.
• To ensure all cash, charges, floats and till procedures are carried out correctly
• Greeting guests and responding to their queries
• To ensure all equipment and materials are used in the correct manner and any problems are reported immediately
• To always maintain the security of stock areas, immediately reporting any breaches.
• To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
• To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
• To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
• To comply with all health, safety and hygiene policies and procedures.
• Any other duties as required by management.

About You

We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training.

About the company

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.

Required Criteria

• Good Command of English Language
• Right to Work in the United Kingdom
• Must be educated to GCSE level or the equivalent with grades A-C in English and Maths
• Must have excellent communication and basic numeracy skills
• Must have a professional appearance

Desired Criteria

• Previous experience serving food and beverages

Skills you\'ll need

• Bar Service
• Exceptional Customer Service Skills
• Responding to Customer Needs
• Exceeding Customer Expectations