Overview
HR Content Strategy Manager, HR Enterprise Enablement and Governance Team
Location: London
Business Area: Human Resources
Ref #: 10048921
Responsibilities
- Own the full lifecycle of HR documentation, including creation, governance, maintenance, and retirement of policies, process guides, toolkits, and FAQs
- Translate complex HR, legal, and operational content into clear, actionable guidance designed for employee self-service and digital consumption
- Partner with HR subject matter experts (HRBPs, GPS, Legal, CoEs) to validate and update content as processes evolve
- Create and maintain documentation governance strategy, including ownership models, version control, review cycles, and approval workflows
- Ensure seasonal and cyclical HR events (e.g., performance reviews, compensation cycles, internships, and benefits enrollment) are reviewed and refreshed on a recurring basis
- Establish templates and tone standards to drive consistency across HR documentation
- Identify content gaps and propose improvements to enhance HR efficiency and the employee experience
- Manage documentation integration and accuracy within the employee-facing AI tool to ensure a seamless and intuitive user experience
- Advise on optimal documentation solutions and structures for shared HR platforms to enable scalability and ease of navigation
- Collaborate with HR Tech and Communications teams to publish and structure content on internal platforms (e.g., intranet, Workday Journeys, knowledge bases)
- Maintain an organized, well-structured library of documents with clear taxonomy and metadata for easy access
Qualifications
- 8+ years of experience in HR operations, HR communications and policy documentation, or related HR functions
- Proven experience owning documentation governance and content lifecycle management in complex, matrixed organizations
- Strong understanding of HR processes and lifecycle events, including cyclical activities such as performance management, compensation, benefits enrollment, etc.
- Demonstrated experience developing and maintaining content across multiple HR systems or platforms
- Exceptional writing, editing, and organizational skills with a focus on accuracy, clarity, and usability
- Ability to collaborate effectively across HR disciplines (HRBPs, GPS, Legal, other CoEs) and influence documentation standards across diverse teams
- Strong project management skills with the ability to manage competing priorities, drive accountability, and deliver to deadlines
- Experience leading or contributing to cross-functional documentation initiatives in a large, global organization
- Familiarity with AI tools, digital knowledge bases, or employee self-service platforms and how content interacts within them
- Knowledge of content taxonomy, metadata, and search optimization for enterprise documentation
- Background in instructional design, UX writing, or change management communications
- Comfort creating visual content such as process maps or decision trees to complement written documentation
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