IT Support Lead - Service Desk & Team Growth

Landmarc Solutions; Salisbury; Hybrid; GBP 35,000 - GBP 40,000; Full time

Job summary

A leading defense support company in Salisbury is seeking an IT Support Team Leader to manage a team and oversee service desk operations. This role requires strong experience in IT support and service delivery, as well as excellent customer service skills. Responsibilities include leading a team, managing incidents, and ensuring high customer satisfaction. The position offers a competitive salary between £35,000 and £39,900, a hybrid work model, and exceptional benefits, including health plans and professional development opportunities.

Benefits

Pension scheme with up to 8% employer contribution

25 days annual leave

Health cash plan

Life assurance

Professional development support

Sick pay after 6 months of service

Qualifications

• Strong experience in IT support and service delivery.
• Solid understanding of service management.
• Excellent customer service and stakeholder engagement skills.

Responsibilities

• Lead, coach, and develop a team of IT Support Analysts.
• Oversee daily IT service desk operations and monitor KPIs.
• Act as escalation point for complex incidents.

Skills

IT support and service delivery

Customer service

Service management

Problem-solving

Communication skills

Education

ITIL Foundation

COMPTIA A+ (or equivalent)

MD-102 (or equivalent)

Tools

ServiceNow

Halo

Job description

A leading defense support company in Salisbury is seeking an IT Support Team Leader to manage a team and oversee service desk operations. This role requires strong experience in IT support and service delivery, as well as excellent customer service skills. Responsibilities include leading a team, managing incidents, and ensuring high customer satisfaction. The position offers a competitive salary between £35,000 and £39,900, a hybrid work model, and exceptional benefits, including health plans and professional development opportunities.