Associate Content Designer

Financial Narrative; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A global financial services firm is seeking a UX Content Designer to simplify complex information for users. This role involves writing impactful content, collaborating with stakeholders, and championing accessibility. The ideal candidate will have over 5 years of experience in content creation for digital products, especially in regulated industries, and possess strong analytical skills. You'll support all digital channels while cultivating a user-centered approach and establishing best practices in content management.

Benefits

Professional development opportunities

Wellness programs

Diversity and inclusion initiatives

Qualifications

• Minimum 5 years of professional experience in content creation for digital products.
• Experience in financial services or regulated industries preferred.
• Strong knowledge of user-centered design processes.

Responsibilities

• Write impactful content for various digital channels.
• Work with stakeholders to identify user needs.
• Use data to drive content decisions and optimizations.
• Manage versioning and governance of all content materials.
• Create prototypes to visualize content.

Skills

Content creation

User-centered design

Stakeholder management

Accessibility advocacy

Analytical skills

Team collaboration

Agile methodologies

Education

Bachelor’s degree or equivalent

Tools

Figma

Prototyping tools

Job description

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

Marcus by Goldman Sachs

As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providingonline savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.

YOUR IMPACT

Content designers help users get the information users need in the way that they need it. At your core, you care about making the complicated, simple.

You're an ideal candidate if you're just as happy supporting the product strategy and setting standards, such as tone of voice as you are crafting clear and concise interface copy and helpful error messages. You’ll do your best work in an environment that requires proactive and independent self-direction as much as collaboration and open communication.

As a Marcus UX Content Designer, you’ll work with our Design and Product teams to turn complex concepts into content that’s easy to digest and understand, developing a content strategy that makes our products easier for people to use.

You’ll be helping shape the future of the digital products within Marcus by Goldman Sachs, and contributing to setting the standard for content across the business. You’ll build out best-in-class products with our product managers and technologists, whilst focusing on cultivating a culture of collaboration and growth.

You should have a deep understanding of the end to end user-centred design process, with a knack for cracking complex problems and crafting them into elegantly simple, intuitive content with a firm eye on the detail.

RESPONSIBILITIES

• Write impactful, simple content to support user journeys and actions across all of our channels (web, app, email, SMSs and letters). Ensure that copy meets brand tone and find ways to optimise it
• Work with the users and stakeholders to understand user needs and provide definition to the business problems that need solving.
• Use evidence to make decisions about content - analysing customer behaviours, analytics, reviewing feedback via our Customer Service teams and digging into the results of our consumer and communications testing
• Undertake the version management and governance of all materials so that we capture necessary sign offs in a consistent and traceable manner
• Identify best approaches to processes, working in an Agile framework
• Build long-term strategic relationships with Stakeholders to align on business and user needs
• Create prototypes to help visualize content in context - understanding how to test and demonstrate findings to your stakeholders
• Influence stakeholders and expertly manage relationships to deal with challenges, building strategic relationships that help you focus on customer needs with clarity
• Champion accessibility at all stages, making recommendations and improvements.
• Establish content patterns and behaviours, and oversee implementation and adherence to standards.
• Effectively manage a busy workload across multiple projects at once

REQUIREMENTS

• At least 5 years of professional experience creating content for digital products
• Preferably a content writer within a financial services setting or another highly regulated industry
• Experience of facilitating sign off and ensuring excellent governance/record keeping of all changes
• A champion of accessible and inclusive content with a deep understanding of why it’s important to put it at the heart of our user experience
• Experience with design tools (Figma, prototyping tools)
• Proven ability to drive meaningful change in a controlled and agile manner
• Expert communicator of ideas, concepts and rationale for content decisions to influence stakeholders and strategy
• Good analytical and problem-solving skills
• Team contributor who works well with others
• Self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment
• Knowledge of iOS and/or Android mobile and tablet platforms and how to present impactful content on these channels
• Demonstrated client service orientation
• Bachelor’s degree required, or equivalent
• At least 5 years of UX content writing experience required in roles of increasing responsibility.
• Prior experience of managing & optimizing the content within digital customer journeys, ideally in retail financial services
• Experience in financial services preferred

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.