Learning and Development Trainer, Analyst

Goldman Sachs Group Inc; Birmingham; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading financial institution in Birmingham is seeking an experienced L&D Trainer to enhance employee knowledge and performance through effective training programs. The ideal candidate will have a minimum of 1 year's experience in a Learning and Development role and skills in facilitation, communication, and organization. This role involves scheduling and delivering training sessions, evaluating program effectiveness, and collaborating with various stakeholders to meet training needs. The company values diversity and offers opportunities for employee growth.

Benefits

Diversity and Inclusion programs

Training and development opportunities

Qualifications

• Experienced trainer with understanding of adult learning principles.
• Strong verbal and written communication skills.
• Ability to manage multiple projects simultaneously.
• Analytical skills to measure training effectiveness.

Responsibilities

• Schedule and deliver training sessions on various topics.
• Facilitate training while maintaining a positive environment.
• Evaluate training programs and suggest improvements.
• Collaborate with stakeholders to identify training needs.
• Create training materials for classroom and eLearning.
• Stay updated on industry trends and learning technologies.
• Support onboarding and ongoing development of staff.
• Maintain training records and reports.

Skills

Training and facilitation skills

Strong communication skills

Organizational and time management skills

Analytical mindset

Interpersonal skills

Proficient in Microsoft PowerPoint

Product knowledge in Banking and Savings

Education

TAP training qualification or similar

CIPD Level 3 in Learning & Development

Job description

OUR IMPACT

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‑led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra‑high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct‑to‑consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data, and design.

JOB DESCRIPTION

As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs’ over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.

YOUR IMPACT

We are seeking an experienced and dynamic L&D Trainer to join our Learning and Development team. As an L&D Trainer, you will be responsible for delivering and evaluating training programs to enhance the knowledge, skills, and performance of our employees, and play a crucial role in fostering a culture of continuous learning and development within Marcus.

WHAT YOU'LL DO

• Schedule and deliver training sessions on various topics, such as customer service, product knowledge and company policies.
• Facilitate training sessions, maintaining a positive and inclusive learning environment, and adapting delivery methods to accommodate different learning styles and participant needs.
• Evaluate the effectiveness of training programs and make necessary improvements to enhance training outcomes.
• Collaborate with business stakeholders and subject matter experts (SMEs) to identify training needs and develop comprehensive learning objectives.
• Assist the team by creating training materials for classroom and eLearning modules.
• Stay updated on industry trends, best practices, and advancements in learning technologies to continuously enhance the quality and relevance of training programs.
• Collaborate with HR and departmental leaders to support the onboarding of new employees and the ongoing development of existing staff members.
• Maintain training records and reports, tracking training participation, effectiveness, and impact on employee performance.

REQUIREMENTS

• Experienced trainer with excellent training and facilitation skills, with an understanding of adult learning principles, instructional design methodologies, and training evaluation techniques.
• Strong communication skills, both written and verbal, with the ability to convey complex concepts in a clear and understandable manner.
• Good organizational and time management skills, with the ability to handle multiple projects and deadlines simultaneously.
• Analytical mindset with the ability to collect and analyze data to measure training effectiveness and make data‑driven decisions.
• Strong interpersonal skills and the ability to establish effective relationships with diverse stakeholders.
• Proficient in Microsoft PowerPoint and other software to deliver high quality materials.
• Product knowledge across Banking and Savings within retail banking.

QUALIFICATIONS

• Minimum 1 year’s experience in a Learning and Development delivery role.
• Customer service / Learning & Development.
• TAP training qualification or similar.
• CIPD Level 3 in Learning & Development.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We’re committed to fostering and advancing diversity and inclusion in our workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html.

© The Goldman Sachs Group, Inc., 2025. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.