Client Success Manager

Conde Nast; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading global media company seeks a Client Success Manager in London. The role involves managing the delivery of consulting projects, building strong client relationships, and coordinating teams to ensure timely and high-quality results. Candidates should have over 4 years of project management experience and a track record in delivering successful outcomes in a fast-paced environment. This role offers diverse tasks and engagement with prestigious brands, along with benefits that support personal wellbeing.

Benefits

Employee Assistance Programme

Corporate gym membership

Cycle to work scheme

10 remote days per year

Qualifications

• 4+ years of experience in project management or project delivery role.
• Experience in building trusted relationships with clients.
• Excellent organizational skills and exceptional attention to detail.

Responsibilities

• Manage the delivery of Consulting projects including reports and events.
• Build trusted relationships with client accounts.
• Create comprehensive project plans and ensure teams meet deadlines.

Skills

Project management

Client relationship building

Organizational skills

Verbal communication

Written communication

Attention to detail

Creative thinking

Time management

Job description

We value diversity of background, views and cultures. We celebrate people for their personal qualities, skills and contributions, recognising the power our brands have to influence and shape culture. A fantastic opportunity to join an inspiring brand and a growing team that is expanding into the US market. The Client Success Manager role will suit a driven and organised individual who is keen to develop a broad range of project, programme and client management skills and be given real responsibility right from the outset. If you’re looking for a client-facing role that will build your people and project management experiences in a fast-paced team, and across a range of projects, then this could be the perfect role for you. Life at WIRED Consulting is fast-paced and sees us executing a range of high-profile projects for global organisations. We focus on B2B clients and we operate at the most senior level - something that offers extraordinary commercial insights and brings real accountability. We win because we care about pushing the boundaries of excellence and delivering work that is truly stand-out. * 4+ years experience in a project management / projects delivery role* A track record of delivering great project outcomes* Experience of building trusted relationships with clients* A curious, self-starter, with a passion for finding answers* Excellent organisation skills and exceptional attention to detail* Deadline driven with experience of running projects to time and to budget* Experience of creating thought-leadership content / white papers and reports* Experience of delivering events and workshops is preferred* A strong team player* Excellent verbal and written communication skills* Ability to think creatively, learn quickly and act on initiative* Ability to juggle multiple tasks and allocate time effectively* Mature, confident and able to deal with even the most senior stakeholder* Excellent computer literacy* Past experience in a B2B projects-based role is essential* Good understanding of WIRED and the brand* Undertake any other duties as reasonably required* Day to day responsibility for the delivery of Consulting projects such as thought leadership reports, strategy project and events* Day to day responsibility for client comms around delivery processes, project timelines and project activity, with a clear role in building trusted relationships with client accounts* Creating comprehensive project plans and holding teams accountable to working to these* Financial management of projects, in particular delivering to set budgets* Working with Consultants, editors, writers, designers and events resources to ensure excellent and timely delivery of all work* Preparing and running client calls relating to project delivery* Researching new ideas, trends, speakers and leads* Developing best practice ways of working as we scale the team in the UK and other markets* Providing support to the Consultants where needed in sales activity* Liaising with key stakeholders both internally and externally (within client accounts)* Audience management for private events* Project brief development and liaison with relevant delivery partners. Please submit your CV and cover letter, which highlights why you'd love to take on this role and why you're a great match for what we're looking for.We offer a range of tools to support your wellbeing, including core hours, 10 remote days (from home or a country with a Condé Nast office location), access to our Employee Assistance Programme, corporate gym membership and cycle to work scheme.Condé Nast is a global media company home to iconic brands including Vogue, GQ, AD, Condé Nast Traveler, Vanity Fair, Wired, The New Yorker, Glamour, Allure, Bon Appétit, Self and many more. Headquartered in New York and London, the company produces award-winning journalism, content and entertainment for every platform today and operates in 32 markets worldwide including China, France, Germany, India, Italy, Japan, Mexico, Spain, the U.K. and U.S., and Taiwan.At Condé Nast we value diversity of background, views and cultures. We celebrate people for their personal qualities, their skills and contributions. And we recognize the power our brands have to influence and shape culture, catalyze action and help make our world a better place for all.For more information, please visit condenast.com and follow @CondeNast and @CondeNastCareer for Twitter and @condenastcareers for Instagram.