Conference & Events Head Porter - Banquet Lead

Splendid Hospitality Group; Greater London; On-site; GBP 24,000 - GBP 29,000; Full time

Job summary

A leading hotel chain is looking for a Conference & Banqueting Operations team member at Hilton London Bankside. In this full-time role, you will ensure customer satisfaction by executing defined tasks for events, maintaining a clean environment, and providing courteous service. The ideal candidate has strong customer service skills, attention to detail, and a professional demeanor. Additional benefits include generous holiday days and discounted stays at Hilton properties.

Benefits

28 holiday days

Automatic enrolment into a workplace pension scheme

Discounted hotel stays

Uniform provided

24/7 Employee Assistance Programme

Qualifications

• Experience in a similar role within a hospitality environment is preferred.
• Ability to maintain professionalism at all times.
• Strong communication skills are essential.

Responsibilities

• Implement and maintain meeting room setups.
• Ensure cleanliness and maintain the professional image of the hotel.
• Communicate effectively with the banquet team.
• Respond to guest complaints or requests promptly.
• Maintain a positive and professional attitude.

Skills

Customer service skills

Teamwork

Attention to detail

Professional attitude

Knowledge of drink recipes

Job description

A leading hotel chain is looking for a Conference & Banqueting Operations team member at Hilton London Bankside. In this full-time role, you will ensure customer satisfaction by executing defined tasks for events, maintaining a clean environment, and providing courteous service. The ideal candidate has strong customer service skills, attention to detail, and a professional demeanor. Additional benefits include generous holiday days and discounted stays at Hilton properties.