Historic Site Visitor Experience Host

English Heritage Ltd; Greater London; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A national heritage charity is seeking a Visitor Assistant at Apsley House, working 14 hours a week. Ideal candidates should have a passion for people and excellent customer service skills. Responsibilities include ensuring visitors have a positive experience, promoting membership, and maintaining site accessibility. This fixed term role offers opportunities for career progression and includes various employee benefits such as discounts and free site access for friends and family.

Benefits

Career progression opportunities

Free access to all sites for you and up to 6 friends

25% discount in shops and cafes

Enhanced parental leave

25 days holiday plus Bank Holidays increasing after 3 years

Matched pension contributions up to 10%

Qualifications

• Passion for people and heritage.
• Experience in public interaction is beneficial but not mandatory.

Responsibilities

• Ensure visitors have a great experience from arrival to departure.
• Promote English Heritage membership and recommend attractions.
• Keep the site accessible, safe and well-presented.

Skills

Excellent customer service

Teamwork

Public interaction experience

Job description

A national heritage charity is seeking a Visitor Assistant at Apsley House, working 14 hours a week. Ideal candidates should have a passion for people and excellent customer service skills. Responsibilities include ensuring visitors have a positive experience, promoting membership, and maintaining site accessibility. This fixed term role offers opportunities for career progression and includes various employee benefits such as discounts and free site access for friends and family.