Production Client Lead

Publicis Groupe; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading marketing and communications agency in London is seeking a Production Client Lead to serve as a strategic liaison between creative agencies and production teams. The role focuses on driving account growth by identifying opportunities and enhancing client relationships. Candidates should have a strong background in client services, problem-solving skills, and a proactive mindset. This position offers a dynamic work environment dedicated to diversity and inclusion, fostering creativity and innovation.

Qualifications

• Proven background in high-level client management within an agency environment.
• Ability to see the big picture of a client's business and translate it into production opportunities.
• Skilled at navigating tensions between ambitious creative vision and budget realities.

Responsibilities

• Identify and convert opportunities to scale existing production volume.
• Partner with creative teams to find innovative production solutions.
• Establish yourself as a trusted advisor to creative agencies.

Skills

Client Services Excellence

Strategic & Commercial Mindset

Problem-Solving Agility

Growth-Driven & Proactive

Adaptability

Relationship Orchestration

Job description

Overview

Title: Production Client Lead

Location: Chancery Lane, London

Department / Client: Client Services

Reporting to: TBC

About the role

The Production Client Lead is the strategic bridge between our creative agency partners, our production teams, and our end-clients. Reporting to the Head of Client Services, your primary goal is to drive organic growth by expanding current workstreams and cross-selling new production services and tech.

Responsibilities

• Drive Account Growth: Identify and convert opportunities to scale existing production volume and introduce new capabilities (e.g., content studios, digital automation, AI-led services).
• Creative Problem Solving: Partner with creative teams to "make the impossible possible," finding innovative production solutions to complex ideas that fit within defined client budgets.
• Agency & Client Partnership: Establish yourself as a trusted advisor to creative agencies, helping them understand how production can elevate their creative output while meeting client business needs.
• Account & Pitch Planning: Own production account plans and serve as the production lead for key client pitches to secure new business.
• Commercial Stewardship: Work closely with Finance and Production to own revenue forecasts, hit commit targets, and ensure the commercial viability of projects.
• Operational Connectivity: Ensure a "one-team" approach by aligning Global and Local production capabilities with client demands.

Key skills / Qualifications

• Client Services Excellence: Proven background in high-level client management within an agency environment.
• Strategic & Commercial Mindset: Ability to see the "big picture" of a client\'s business and translate it into production opportunities.
• Problem-Solving Agility: Skilled at navigating the tension between ambitious creative vision and budget realities.
• Growth-Driven & Proactive: A self-starter who identifies gaps in current services and proactively "sells in" solutions.
• Adaptability: Ability to learn and speak confidently about new production technologies and products (e.g., AI, DCO, automation tools).
• Relationship Orchestration: Exceptional at collaborating with diverse stakeholders, from finance leads to creative directors and production specialists.

Additional information

Diversity and inclusion is a core part of who we are at Publicis Production. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.