London IT Support Specialist — Mac-First, Global Team

Applied Intuition Inc.; Basingstoke; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A global technology firm in Basingstoke is seeking an IT Support Specialist to provide hands-on IT support to UK employees. This role focuses on maintaining local office technology, supporting SaaS platforms, and ensuring a smooth onboarding experience for new hires. The ideal candidate is experienced in macOS and has knowledge of Windows. This position requires proactive problem solving and collaboration with global IT teams to provide excellent service while adhering to company standards.

Qualifications

• Experience in a corporate IT environment with increasing autonomy and ownership.
• Proficient in administering and troubleshooting SaaS platforms like Google Workspace, Okta, Slack, and Zoom.
• Comfortable supporting meeting rooms, AV systems, and live events.

Responsibilities

• Provide hands-on IT support for the London office and remote support during UK business hours.
• Ensure reliability of local office technology including end-user devices and networking equipment.
• Administer core IT platforms and endpoints focusing on security and usability.

Skills

macOS support

Windows knowledge

SaaS platforms

MDM solutions

network fundamentals

Tools

Google Workspace

Okta

Slack

Zoom

Jamf

Job description

A global technology firm in Basingstoke is seeking an IT Support Specialist to provide hands-on IT support to UK employees. This role focuses on maintaining local office technology, supporting SaaS platforms, and ensuring a smooth onboarding experience for new hires. The ideal candidate is experienced in macOS and has knowledge of Windows. This position requires proactive problem solving and collaboration with global IT teams to provide excellent service while adhering to company standards.