Assistant Head Housekeeper

WGC Limited; Birmingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading outsourced hotel services company in Birmingham is seeking an Assistant Head Housekeeper to support the housekeeping department. The role involves team management, improving service efficiency, and ensuring guest satisfaction. Ideal candidates have previous housekeeping experience and are committed to career progression. Attractive benefits include training budgets and flexible hours.

Benefits

Life Insurance

Employee Assistance Programme

Discounts from 50 retailers

Up to £10,000 training budget

28 days holiday

Responsibilities

• Check rooms per company standard.
• Work to improve productivity and efficiency of room cleaning.
• Analyse guest data to plan resources and materials.

Skills

Housekeeping experience

Team management

Customer service

Health and Safety compliance

Job description

Overview

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

Role: Assistant Head Housekeeper. You will report to the Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.

WGC offers an industry leading package with a focus on career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Rate: £13.00 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

Benefits

• Life Insurance
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, Including HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Your role will include

• Check rooms per company standard
• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

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Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215