Assistant Head Housekeeper

WGC Limited; Liverpool; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading outsourced hotel services company in the UK seeks an Assistant Head Housekeeper in Liverpool. The role includes supporting team operations, improving room cleaning efficiency, and enhancing guest satisfaction. Ideal candidates have housekeeping experience, are consistent in service delivery, and are willing to engage in training. This position offers a range of benefits, including life insurance, assistance programs, and training budget for career development.

Benefits

Life Insurance

Employee Assistance Program

Discounts on hotels and flights

Low-cost health insurance

Full workplace pension scheme

28 days holiday

DiscountStore

Qualifications

• Experience in a housekeeping environment preferred.
• Ability to deliver consistent service in a challenging environment.
• Willingness to engage in training and career development.

Responsibilities

• Report to Head Housekeeper and support team operations.
• Check rooms per company standard.
• Improve productivity and efficiency of room cleaning.
• Analyze guest data to meet operational needs.
• Maintain strong relationships for clear communication.
• Improve guest satisfaction.
• Adhere to health and safety policies.
• Recruit, train, and monitor team performance.
• Manage budgets and payroll.
• Solve routine challenges that occur on the job.

Skills

Housekeeping experience

Consistency in service

Training engagement

Job description

Overview

Adagio Apart Hotel Liverpool, 1 Fairclough St, Liverpool, Merseyside, L1 1FS

Rate: £14.12 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

About the employer

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

Responsibilities

• In the role of Assistant Head Housekeeper, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.
• Check rooms per company standard
• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

Requirements / Qualifications

• Experience in a housekeeping environment preferred
• Ability to deliver consistent service in a challenging environment
• Willingness to engage in training and career development

Benefits

• Life Insurance
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, Including HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Sponsored Links

With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215