Analytics Lead: Existing Customer Growth & Retention

Funding Circle Ltd.; Greater London; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading finance platform in London is seeking an Analytics Lead for the FlexiPay team. This pivotal role involves managing a dedicated team to drive customer engagement and commercial outcomes. Responsibilities include developing measurement frameworks, leveraging data to maximize retention, and shaping the analytics strategy. The ideal candidate will have strong data manipulation skills and experience with A/B testing, alongside a collaborative approach to managing cross-functional stakeholders. This role offers a hybrid work model.

Benefits

Private Medical Insurance

Flexible working environment

Learning & Development allowance

Health assessments

Employee Assistance Programme

Qualifications

• Hands-on experience with data manipulation and analysis.
• Ability to coach others in SQL, Python, and AWS cloud.
• Expertise in designing and measuring A/B testing.
• Deep understanding of cohort analysis and behavioral triggers.
• Experience in navigating cross-functional partnerships.
• Exceptional ability to simplify complex data and articulate stories.
• Success in leading and growing teams of analysts.
• Experience in co-owning team-wide projects.

Responsibilities

• Manage a high-performing analytics function for FlexiPay and Credit Card.
• Drive customer lifetime value and improve retention.
• Establish measurement frameworks and monitoring systems.
• Collaborate on budget planning and financial forecasting.
• Hire and develop analytics talent for strategic objectives.
• Define how analytics achieves business goals.

Skills

Data manipulation and analysis

Scripting/coding in SQL

Scripting/coding in Python or R

Cloud computing with AWS

Customer Lifecycle Management

Segmentation & Behavioural Analytics

Stakeholder Management

Analytical Acumen

Data storytelling

Team building and development

Job description

A leading finance platform in London is seeking an Analytics Lead for the FlexiPay team. This pivotal role involves managing a dedicated team to drive customer engagement and commercial outcomes. Responsibilities include developing measurement frameworks, leveraging data to maximize retention, and shaping the analytics strategy. The ideal candidate will have strong data manipulation skills and experience with A/B testing, alongside a collaborative approach to managing cross-functional stakeholders. This role offers a hybrid work model.