Service Technician

Element Logic Group; Leicester; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading warehouse automation firm in the United Kingdom is looking for a Service Technician to maintain and enhance automated systems. You will be responsible for performing scheduled maintenance, troubleshooting equipment, and ensuring optimal performance. This role requires strong technical skills and a customer-focused mindset, with a willingness to travel across the UK. The position offers a hybrid working model and permanent employment.

Qualifications

• 2+ years of relevant experience in automation, robotics, or conveyor systems.
• Ability to read and interpret electrical schematics.
• Recognized experience with RAMS and ability to edit documents.

Responsibilities

• Perform scheduled maintenance tasks.
• Troubleshoot, repair, and document equipment issues.
• Build relationships with customers and manage inventory.

Skills

Automation experience

Electrical knowledge

Mechanical competence

Remote troubleshooting

Tech-savvy

IT/PC literacy

Job description

Overview

As a Service Technician, you’ll be the hands-on expert keeping our customers’ automated warehouse systems running at their best. You’ll perform maintenance, troubleshoot and repair technical equipment, and ensure optimal performance every day. You’ll also install new systems and expansions and take part in commissioning projects. Your work will have a direct impact on our customers’ success — helping them get the most value from their investment while shaping the future of warehouse automation.

Duties and Responsibilities

• Perform scheduled maintenance tasks in line with Element Logic’s manuals, standards, and procedures.

• Troubleshoot, repair, and replace equipment components using Element Logic’s detailed service processes.

• Accurately document all completed work and communicate updates to the back-office team and team leader.

• Prepare clear service visit reports and TODs for customers, ensuring transparency and quality follow-up.

• Build strong relationships with customers by understanding their needs and highlighting the value of preventive maintenance.

• Manage spare parts inventory for service vans, customer sites, and internal stock to ensure operational readiness.

Competence Areas

• 2+ years of relevant experience in automation, robotics, conveyor systems, or a similar field.

• Electrical knowledge – you can fault-find, read, and interpret electrical schematics.

• Mechanical competence – assembling, maintaining, and understanding mechanical systems comes naturally to you.

• Remote troubleshooting skills - you can search for and implement solutions via the software tools provided.

• Certifications – MEWP 3A &3B along with FLT (reach/counterbalance) are preferred.

• HSE – Recognized experience with RAMS, and an ability to edit and amend.

• You’re tech-savvy – ready to master our proprietary software and use your IT skills to get the job done efficiently.

• IT/PC literate.

This role requires a willingness to travel to customer sites across the UK.

Personal Characteristics

• Customer-focused mindset – You enjoy engaging directly with clients, understanding their needs, and ensuring an excellent experience from start to finish.

• Analytical problem-solver – You take pride in diagnosing issues, identifying root causes, and recommending effective, lasting solutions.

• Proactive and adaptable – You thrive in dynamic environments, working independently and embracing new challenges with a positive attitude.

• Clear communicator – You can translate complex or technical concepts into simple, understandable language for any audience.

• Collaborative team player – You work effectively both within a team and independently, contributing to shared goals and supporting colleagues when needed.

Place of work: Hybrid, travelling in the UK

Start date: To be agreed upon

Form of contract: Permanent employment

For further questions about the position or process, contact Emilia Vera by email: [e-mail].

About Element Logic

Element Logic is a global technology company specializing in intelligent warehouse automation. Since its founding in 1985, the company has grown to employ over 950 people across 30 countries and is a leading AutoStore partner worldwide.

Element Logic enhances warehouse performance through a combination of cutting-edge technology, software, and tailor-made solutions, enabling businesses to improve efficiency, accuracy, and scalability in logistics operations.

With deep expertise in intralogistics, Element Logic partners with organizations seeking a competitive edge through automation. The company emphasizes bravery, passion, and reliability in its culture. In 2024, Element Logic reported revenue of EUR 549 million.

Be yourself, in your element.

We are committed to equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances.