General Services Manager

Sodexo France; Escrick; On-site; GBP 32,000 - GBP 35,000; Full time

Job summary

A leading global service provider is seeking a driven General Services Manager to oversee Cleaning and Facilities operations in the UK. Responsibilities include ensuring compliance, managing staff, and maintaining financial performance. The ideal candidate will possess strong team management skills, be proficient in Health & Safety compliance, and demonstrate effective client relationship abilities. Competitive salary and Sodexo benefits are offered.

Benefits

Sodexo benefits

Qualifications

• Strong experience managing teams in cleaning operations.
• Ability to develop successful client relationships.
• Financial awareness with experience managing budgets.

Responsibilities

• Lead delivery of Cleaning and Facilities services, ensuring quality standards.
• Manage staffing levels and training for adequate coverage.
• Oversee financial performance including budgets and stock control.

Skills

Team management in cleaning operations

Health & Safety Compliance

Client relationship development

Communication skills

Financial management

Proficient in Microsoft Office

Education

Relevant qualifications such as IOSH

Food Safety Level 3

Job description

General Services Manager

Location: Narbeth, Wales SA67 8JD

Contract type: Permanent, 40 hours per week

Shift Pattern: Monday-Friday

Salary: £32,500-£35,000 per annum + Sodexo benefits

About the role

We are seeking a results‑driven General Services Manager to lead and develop our Cleaning, Facilities and related soft‑services operations. This role ensures high‑quality service delivery, compliance, customer satisfaction, and strong financial performance, while supporting team development and continuous improvement.

Key responsibilities

• Lead daily delivery of Cleaning and Facilities services, ensuring SLAs, quality standards and audit requirements are consistently achieved.
• Act as the principal point of contact for service managers, site representatives and stakeholders, building strong and collaborative relationships.
• Manage staffing levels, rotas, absence, and training to ensure adequate coverage across all service areas, including security.
• Ensure full compliance with Health & Safety, COSHH, client policies and statutory regulations.
• Oversee financial performance including budgets, ordering, stock control, invoice management and monthly reconciliation.
• Monitor service delivery daily, addressing any issues and implementing improvements to maintain high satisfaction levels.
• Recruit, induct, coach and develop staff, supporting performance, engagement and succession planning.
• Identify and support opportunities for organic growth and ongoing service enhancements.
  

About you

• Strong experience managing teams cleaning operations; wider Facilities Management knowledge welcomed.
• Strong Health & Safety Compliance and Safe behaviours
• Ability to develop successful client relationships and support contract retention.
• Excellent communication, negotiation and leadership skills, with a proven ability to lead teams through change.
• Confident working within compliance‑driven environments.
• Financially aware with experience managing budgets, productivity and cost control.
• Proficient in Microsoft Office.
• Relevant qualifications such as IOSH and Food Safety Level 3 are advantageous.

A little more about Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.