Visitor Experience Assistant

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; East Fortune; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading cultural organization in East Fortune is seeking a part-time Visitor Experience team member. The role involves providing exceptional customer service, promoting public programmes, and assisting visitors. Ideal candidates will have strong customer service skills and a genuine interest in engaging with the public. This position offers a competitive hourly rate, generous leave benefits, and contributions to a pension scheme. Join our dynamic team and contribute to enhancing visitor experiences.

Benefits

28.5 days annual leave, increasing over time

Pension contributions

Cycle to Work scheme

Free access to museums

Employee Assistance Programme

Flexible working options

Responsibilities

• Provide exceptional customer service to visitors.
• Promote and support public programmes and events.
• Develop knowledge of museum collections and exhibits.

Skills

Exceptional standard of customer service

Interest in working with the public

Experience in customer-facing role

Job description

Overview

Job Type: Permanent | Part-time position with 25 hours per week. Salary £13.66 per hour, full-time equivalent £24,973. Location: National Museum of Flight, East Fortune Airfield, East Lothian. Seasonal appointment from 1 April to 31 October.

Responsibilities

Key responsibilities include customer service, programme promotion and visitor assistance. You are the first person visitors will see, front of house, meeting and greeting visitors and helping them have a great experience. From promoting public programmes and events to providing site tours and information about collections and stories, every day offers an opportunity to deliver exceptional customer service.

• Be proactive, approachable and visitor-focused, ready to offer assistance, directions and exceptional customer service
• Promote and support a broad range of public programmes, exhibitions and events
• Develop and maintain knowledge of the Museum’s collections, displays, objects, stories and activities

About the role and organisation

National Museums Scotland is one of the leading museum groups in Europe with a large and diverse collection. Our values are Creative, Inclusive, Collaborative and Forward-thinking. We are seeking enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.

Skills and experience

• Ability to demonstrate an exceptional standard of customer service
• Ability to demonstrate a keen and genuine interest in working with the public
• Experience of working in a customer facing role

Benefits

• National Museums Scotland contributes 28.97% of pension contributions to the Civil Service Pension Scheme
• Generous annual leave of 28.5 days, rising to 33.5 after 5 years, plus 8 paid public holidays. For part-time staff, annual leave and public holidays are pro-rated
• Cycle to Work scheme
• Free access to national and international museums and exhibitions
• Exclusive discounts with local and national retailers
• Wellbeing benefits including Employee Assistance Programme 24/7
• Flexible working options such as part-time work, paid special leave, career breaks and unpaid leave
• Access to benefits from day one of employment

Additional information

Please view the recruitment pack on our careers portal (careers.nms.ac.uk) for full details of the position that may help with your application.

Please note this role is appointed on a seasonal basis. Appointment between 1 April (or Good Friday, whichever is earlier) to 31 October.

Closing date: 13/02/2026.