Event Inbox Lead

BCD Travel; Fleet; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A global management consulting firm is seeking an Event Inbox Lead for a 12-month fixed-term contract. This role involves overseeing large-scale event inboxes, ensuring effective communication with stakeholders, and leading a team to maintain service quality. Candidates should possess strong communication, leadership, and customer service skills, with experience in dynamic environments. The position allows for hybrid working, combining office time in Fleet with remote work options.

Benefits

Flexible working environment

Learning and development opportunities

Comprehensive healthcare

Travel and hotel discounts

Qualifications

• Experience in leading cross-functional teams.
• Ability to manage risks and trends effectively.
• Commitment to confidentiality and ethics.

Responsibilities

• Oversee two large-scale annual event inboxes.
• Provide ongoing training and support to team.
• Deliver high-quality responses to inquiries.

Skills

Strong communication skills

Leadership and collaboration

Customer service experience

Flexibility and independent thinking

Tools

Trello

Monday.com

Job description

About the Role

We are currently looking for an Event Inbox Lead on a 12‑month fixed‑term basis for a client‑dedicated account at a global management consulting firm. In this role you will oversee two large‑scale annual event inboxes, serving as the primary expert for ensuring smooth and timely communication with top‑tier stakeholders. You will lead and coordinate the inbox team, maintain efficient processes, and ensure that every inquiry receives the appropriate response, fostering a high standard of service and consistency.

As an Event Inbox Lead you will:

• Define, document and maintain inbox ways of working to ensure consistency across regions and time zones.
• Build robust stakeholder relationships, and foster trust in the inbox as a reliable access point for assistance.
• Design and implement a seamless onboarding process for the inbox team, preparing members for their roles effectively and efficiently.
• Provide ongoing training and support to maintain readiness throughout the meeting lifecycle.
• Identify and manage risks, trends, and escalation needs to support operational excellence.
• Maintain a comprehensive and effectively utilised standard response library to minimise repeated queries.
• Deliver high‑quality and uniform responses to inquiries that are in line with program guidance.
• Conduct impactful briefings to Executive Assistants to decrease repeat clarification requirements.

You will have:

• Strong communication and presentation skills for effective interaction.
• Flexibility and independent thinking, balancing SOP adherence with creativity.
• Experience in leading cross‑functional teams and fostering collaboration.
• Commitment to confidentiality and ethics in all partnerships.
• Ability to work under pressure and adapt to changing deadlines.
• Customer service experience in dynamic environments.

You might also have:

• Resource planning and team coverage scheduling experience.
• Event operations or program management background.
• Knowledge of project management tools such as Trello or Monday.com.
• Exposure to global, fast‑paced organisational environments.

You should know:

• This is a fixed‑term contract for 12 months.
• The role can be offered as hybrid with time spent in the Fleet office or UK remote.
• Our standard working hours are 9:00 – 17:30 with an hour break.
• You must have the right to work in the UK.
• You must have the ability and want to travel in the UK and overseas on occasion if required.

Click apply now to be considered!

The perks

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.