Customer Service Administrator

MRSL Group; Essex; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A well-established engineering company based in Essex is looking for a Customer Service Administrator. In this hybrid role, you will manage customer enquiries and orders while ensuring excellent service. The ideal candidate is organized, detail-oriented, and proficient in MRP/ERP systems. If you enjoy working in a collaborative environment and have a passion for supporting sales performance, this position offers stability and growth within a supportive team.

Qualifications

• Previous experience in a commercial or customer service role is preferred.
• Ability to work accurately and efficiently to tight deadlines.
• Confident user of MRP/ERP systems.

Responsibilities

• Act as the primary contact for customer enquiries, orders, and complaints.
• Process customer orders using MRP/ERP and CRM systems.
• Prepare quotations for RFQs and tender submissions.
• Maintain records of customer interactions within CRM.
• Support sales performance and contribute to order intake.

Skills

Communication and interpersonal skills

Organizational skills

Proficiency in MRP/ERP and CRM systems

Attention to detail

Tools

Microsoft Office

CRM systems

Job description

Customer Service Administrator – Battery – Essex

Position Type: Full Time

Location: United Kingdom

Sector: OEM

Working Model: Hybrid

This well‑established UK‑based engineering and manufacturing business is currently seeking a Customer Service Administrator to support their growing operations. This role is ideal for an organised, detail‑oriented individual who enjoys working in a structured environment and takes pride in delivering a high standard of customer service. The successful candidate will be responsible for managing customer enquiries, processing orders, liaising with internal departments such as production and logistics, and ensuring a professional and responsive service throughout the full order lifecycle. This opportunity offers long‑term stability, exposure to technically interesting products within regulated industries, and the chance to be part of a supportive, collaborative team culture.

Key Responsibilities

• Act as the primary point of contact for customer enquiries, orders, quotations, and complaints, owning issues through to resolution while maintaining first‑class service.
• Process and manage customer orders accurately using MRP/ERP and CRM systems, ensuring adherence to quality and compliance requirements.
• Prepare and issue quotations efficiently, supporting RFQs and tender submissions where required.
• Maintain accurate records of customer interactions and commercial activity within CRM systems.
• Develop and maintain collaborative working with the Directors, BDM’s, Service Engineers, Engineering, Finance and Operations teams including setting up effective systems, sharing historical knowledge and keeping each other informed of business‑critical information.
• Support sales performance by contributing to growing order intake, invoicing accuracy and customer retention.
• Communicate regularly with commercial leadership on activity, progress and any issues.
• Represent the business professionally in all internal and external communications.
• Participate in meetings, customer visits and industry events as required.
• Contribute to continuous improvement, compliance and the achievement of departmental and company objectives.

Requirements

• Previous experience in a commercial or customer service role, ideally within a sales office or similar environment.
• Strong communication and interpersonal skills, with the ability to build effective working relationships.
• Highly organised with the ability to work accurately and efficiently to tight deadlines.
• Confident user of MRP/ERP and CRM systems, with good proficiency in Microsoft Office.

Want to speak to us?

If you would like to find out more about the Customer Service Administrator – Battery – Essex position, please feel free to get in touch.