Business Change Manager

Cornerstone; City of Edinburgh, Glasgow, Perth; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading UK utility company is seeking a Senior Business Change Manager to drive essential change management activities. This role involves aligning people, processes, and systems for sustainable change while collaborating with key stakeholders. Applicants should have extensive experience in business change management, excellent stakeholder engagement skills, and knowledge of change management methodologies. The role is hybrid with some UK travel required, emphasizing commitment to enhancing operational efficiency.

Benefits

Competitive pension scheme

Enhanced maternity/paternity pay

Life assurance

HolidayPlus

Cycle2work Scheme

Qualifications

• Extensive experience in business change management within complex, multi-stakeholder environments.
• Strong knowledge of change management methodologies and frameworks.
• Proven ability to lead change through large-scale transformation.

Responsibilities

• Develop and lead change strategies and plans.
• Conduct impact assessments for change effects.
• Design tailored change interventions.
• Build strong stakeholder relationships.
• Provide expert advice on change management.

Skills

Business change management

Stakeholder management

Change management methodologies

Analytical skills

Communication skills

Education

Prosci Certified Change Practitioner

Job description

Overview

Senior Business Change Manager (Fixed-Term Contract / Secondment Until May 2028)

Scotland – Edinburgh/Glasgow/Perth | Full-time | Hybrid/Office based with limited UK travel

Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more

REQ5391

About SGN and our journey

We’re at a big turning point at SGN. The world is changing fast — expectations from customers, communities, regulators and our stakeholders are rising. Technology is moving quicker than ever. We need to catch up and then stay ahead if we want to be the best GDN in the UK. We’re already making progress with a new CEO and Executive Team, a new COO function and we’ve moved regions in our Southern network to create closer communities for our people. We’ve opened a Business Services Centre and brought in 550 new vans, with hundreds more on the way. Our focus is on three big goals: Supporting our frontline first, Cutting waste, not corners, and Working smarter, together.

We are starting a five-year programme to help us achieve these goals, with continued progress over the next 3–4 years. This is a fantastic opportunity for colleagues to join us on this exciting journey.

Role purpose

The Senior Business Change Manager will be responsible for driving change management activities on one or many projects across the operational business. This key role ensures that all change needs are effectively planned, prioritised, and embedded, supporting successful delivery across the broader Safe and Efficient Operations transformation portfolio.

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission.

What you’ll be doing

We are seeking an experienced and strategic Senior Business Change Manager to lead the design, planning, and execution of business change activities that support the successful delivery of key programmes and projects. In this role, you will work closely with senior stakeholders to ensure people, processes, and systems are aligned to achieve sustainable change and deliver business value. You will play a critical role in building change capability, fostering stakeholder engagement, and ensuring that change is adopted effectively across the organisation.

Key Responsibilities

• Develop and lead change strategies and plans that align with programme goals, ensuring change initiatives are delivered effectively and sustainably.
• Conduct impact assessments to understand the effects of change on people, processes, and technology.
• Design and deliver tailored change interventions, including stakeholder engagement, communication plans, training, and readiness activities.
• Build strong relationships with key stakeholders to foster commitment, manage resistance, and ensure alignment with business priorities.
• Provide expert advice and coaching on change management best practices to project teams and business leaders.
• Collaborate with project and programme managers to integrate change management activities into overall delivery plans.
• Track and report on change readiness, adoption, and benefits realisation.
• Champion a culture of continuous improvement and change capability across the organisation.

What we’re looking for

• Extensive experience in business change management within complex, multi-stakeholder environments.
• Strong knowledge of change management methodologies and frameworks (e.g., Prosci, ADKAR, Kotter).
• Excellent stakeholder management, communication, and influencing skills at all levels of the organisation.
• Proven ability to lead and manage the people side of change through large-scale transformation initiatives.
• Experience working within project and programme delivery structures, with an understanding of governance, risk, and planning.
• Strong analytical and problem-solving skills.
• Relevant qualifications in change management or related disciplines (e.g., Prosci Certified Change Practitioner) are highly desirable.
• (Highly Desirable) Experience with highly complex people change
• (Highly Desirable) Experience working in an operational setting within Utilities sector

Not sure you meet every requirement?

Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives.

If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.

Why SGN?

SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.

If you require any accommodations or support during the application process, reach out to us. We’re here to help ensure an inclusive and accessible experience for everyone.