IAM Analyst: Access & Identity Support (Hybrid)

Redrock Consulting Ltd; Swindon; Hybrid; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading IT services company is seeking an Identity and Access Management (IdaM) Analyst in Swindon. This role is hybrid, requiring 3 days onsite, and is ideal for candidates with a background in IT support or service desk roles. Responsibilities include managing IAM tickets, supporting access requests, and maintaining documentation while ensuring a high standard of customer support. Ideal applicants will have strong communication skills, attention to detail, and experience with ticketing systems.

Qualifications

• Background in IT support or service desk roles is preferred.
• Experience with ticketing systems is essential.
• Strong written and verbal communication skills.

Responsibilities

• Log and resolve IAM tickets according to SLAs.
• Support access requests, password resets, and account changes.
• Assist with joiner, mover, and leaver activities.

Skills

IT Support

Service Desk

Communication skills

Attention to detail

Ticketing system experience

Job description

A leading IT services company is seeking an Identity and Access Management (IdaM) Analyst in Swindon. This role is hybrid, requiring 3 days onsite, and is ideal for candidates with a background in IT support or service desk roles. Responsibilities include managing IAM tickets, supporting access requests, and maintaining documentation while ensuring a high standard of customer support. Ideal applicants will have strong communication skills, attention to detail, and experience with ticketing systems.