IdaM Analyst

Redrock Consulting Ltd; Swindon; Hybrid; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading IT services company is seeking an Identity and Access Management (IdaM) Analyst in Swindon. This role is hybrid, requiring 3 days onsite, and is ideal for candidates with a background in IT support or service desk roles. Responsibilities include managing IAM tickets, supporting access requests, and maintaining documentation while ensuring a high standard of customer support. Ideal applicants will have strong communication skills, attention to detail, and experience with ticketing systems.

Qualifications

• Background in IT support or service desk roles is preferred.
• Experience with ticketing systems is essential.
• Strong written and verbal communication skills.

Responsibilities

• Log and resolve IAM tickets according to SLAs.
• Support access requests, password resets, and account changes.
• Assist with joiner, mover, and leaver activities.

Skills

IT Support

Service Desk

Communication skills

Attention to detail

Ticketing system experience

Job description

Location: Swindon (Hybrid – 3 days per week onsite, with flexibility to 2 days)

Role Overview

We are looking for a Identity and Access Management (IdaM) Analyst / Support to join a newly formed team supporting core access management services. This role is well suited to someone with a service desk or IT support background who is looking to develop their career within Identity and Access Management.

Reporting to the Internal Support Manager, you will be responsible for supporting the administration of IAM processes, primarily through resolving access-related tickets and providing a high standard of customer support to internal users.

Key Responsibilities

• Log, manage, and resolve Identity and Access Management tickets in line with agreed SLAs
• Support access requests, password resets, and user account changes
• Assist with joiner, mover, and leaver (JML) activities
• Ensure access is provisioned and removed accurately and in a timely manner
• Escalate complex or high-risk issues to senior team members where required
• Maintain accurate records and documentation of actions taken
• Communicate clearly and professionally with end users and internal teams
• Contribute positively to the development of processes within a newly formed team
• Background in IT Support, Service Desk, or Application Support
• Experience working with a ticketing system
• Excellent written and verbal communication skills
• Strong attention to detail and a structured approach to tasks
• Ability to follow defined processes and security controls