CRM & Automation Specialist (Leads Hub Manager)

We Build Trades Ltd.; Halesowen; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

An established industry player is seeking a CRM & Automation Specialist to enhance their innovative Leads Hub platform. This exciting role involves managing and optimising a powerful CRM system, providing hands-on support to clients, and developing automation workflows to streamline processes. Join a dynamic team in a fast-paced environment where your problem-solving skills will directly impact the success of trade and home-service businesses. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you!

Benefits

Company pension

Flexitime

Bonus scheme

Performance bonus

Fun work environment with a pool table and mini-gym

Qualifications

• Experience with CRM management and automation tools is essential.
• Strong problem-solving skills and technical ability required.

Responsibilities

• Manage and optimise the Leads Hub CRM for efficiency.
• Provide support and training to clients using the CRM.

Skills

CRM management

problem-solving

automation workflows

technical ability

communication skills

Tools

Go High Level

Job description

WATCH THIS BEFORE APPLYING

Before you apply, watch this short video to understand who we are and what we do:

READ THIS ENTIRE JOB DESCRIPTION OR DO NOT APPLY

Are you a tech-savvy problem solver with a passion for CRM management and automation? Do you thrive in a fast-paced environment where you can optimise systems, streamline workflows, and provide hands-on support? Do you have experience working with Go High Level or similar automation software?

If you are nodding your head ‘yes’, then keep reading.

We Build Trades is at the forefront of marketing and automation solutions for trade and home-service businesses across the UK. Our in-house CRM, Leads Hub, is an essential tool for both our business and our clients. With growing demand, we are looking for a CRM & Automation Specialist to help manage, optimise, and support our Leads Hub platform.

The Opportunity

Join us as our CRM & Automation Specialist and take ownership of the Leads Hub system. You will play a key role in supporting our clients, improving system functionality, and ensuring seamless automation within our CRM. This is an exciting position for someone who loves problem-solving, automation, and working hands-on with a powerful CRM platform.

Note: This position is based in our office with no hybrid or remote working options.

Key Responsibilities

• Manage & optimise the Leads Hub CRM (built on Go High Level) to ensure efficiency and smooth operations for both internal use and clients.
• Provide support & training to clients using Leads Hub, ensuring they understand how to maximise the platform’s potential.
• Develop and refine automation workflows to streamline lead management, follow-ups, and sales processes.
• Troubleshoot & resolve technical issues related to CRM functionality, automation errors, and integrations.
• Monitor & analyse CRM data, providing insights and recommendations to improve automation performance.
• Collaborate with the marketing and sales teams to implement lead nurturing sequences and customer retention strategies.
• Keep documentation & SOPs up to date to ensure smooth onboarding for new users.

What We Are Looking For

• Experience with Go High Level (or similar CRM & automation tools) is preferred.
• A problem-solving mindset—you love tackling system inefficiencies and finding smarter ways to do things.
• Strong technical ability, including knowledge of CRM integrations, API connections, and workflow automation.
• Excellent communication skills—you can explain technical concepts to non-technical users.
• Ability to manage multiple client requests, ensuring smooth onboarding and support.
• A self-motivated, detail-oriented individual who thrives in a fast-paced, high-growth environment.

Why Join Us?

• Salary Range: £30k to £45k per annum.
• Bonuses & Performance Incentives.
• Career Growth: Work in a fast-growing company with long-term career prospects.
• Fun, Dynamic Work Environment: Work in an office with a pool table, mini-gym, and a collaborative team.
• Meaningful Work: Help trade businesses scale through automation and smart marketing.

Hiring Process:

• Watch the Video Above
• Online application (Pre-qualification)
• Short Zoom interview (Qualified applicants only)
• In-person interview with an on-site assessment
• Offer

Why We Build Trades?

• Impact: We help tradespeople scale their businesses with smart marketing and automation.
• Growth: Work with a company that supports your professional development.
• Community: Join a supportive and innovative team.

We Build Trades is committed to equality, diversity, and providing equal opportunities for all team members and applicants, irrespective of race, colour, gender, or other protected characteristics.

• Job Type: Full-time
• Pay: £30,000.00 – £45,000.00 per year
• Additional Pay:
  • Bonus scheme
  • Performance bonus
• Company pension
• Flexitime
• Schedule: Monday to Friday

Ready to make an impact? Apply now and help us build smarter, more efficient automation for trade businesses across the UK!