Client Access & Onboarding Specialist

CME Group Inc.; Belfast; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A global derivatives marketplace is seeking a Client Access & Onboarding Analyst to provide support for over 200 applications related to trading and risk management. The role requires excellent communication and troubleshooting abilities while handling customer inquiries across multiple channels. Responsibilities include assisting with access issues and contributing to the knowledge base. Ideal candidates should have strong attention to detail, proficiency in relevant software, and a high school diploma. The position offers various benefits and a hybrid working environment.

Benefits

Bonus Programme

Equity Programme

Private Medical and Dental coverage

Gym Membership

Education Assistance

Hybrid Working

Qualifications

• 0 to 2 years of professional experience preferred but not required.
• Help Desk Institute (HDI) and Knowledge Centered Service (KCS) Certifications are a plus.

Responsibilities

• Assist customers via multiple support channels including phone and email.
• Provide first level troubleshooting for access and connectivity issues.
• Collaborate with teammates to resolve customer issues.

Skills

Excellent communication skills

Attention to detail

Ability to troubleshoot independently

Proficiency in Microsoft Office

Experience with CRM tools

Education

High school diploma

College degree

Tools

Service Cloud

Microsoft Office

Job description

A global derivatives marketplace is seeking a Client Access & Onboarding Analyst to provide support for over 200 applications related to trading and risk management. The role requires excellent communication and troubleshooting abilities while handling customer inquiries across multiple channels. Responsibilities include assisting with access issues and contributing to the knowledge base. Ideal candidates should have strong attention to detail, proficiency in relevant software, and a high school diploma. The position offers various benefits and a hybrid working environment.