Parts Supervisor – Automotive Parts & Customer Service

BMW; England; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading automotive company is hiring a Parts Supervisor in the United Kingdom. In this role, you will oversee the parts department, ensuring outstanding customer service and effective operations. Key skills include excellent communication, organisational, and IT skills. The position offers a competitive benefits package, including annual leave, retail discounts, and opportunities for personal development within the automotive industry. Join a passionate team dedicated to delivering a superior customer experience.

Benefits

33 days of annual leave

Exclusive retail discounts

Company pension scheme

Flexible working options

Paid day to volunteer

Life assurance options

Qualifications

• Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment.
• Capable of maintaining a methodical and logical approach during busy periods.
• Excellent communication and customer service skills.
• Exceptional time management skills and the ability to thrive under pressure.
• Proficient in IT, with experience using web-based systems, email, and Microsoft applications.

Responsibilities

• Be fully aware of the usual trading terms of the retail centre.
• Maintain surcharge ledger and ensure that parts sent to manufacture are clean.
• Update the aftersales manager on a monthly basis regarding outstanding customer orders.
• Report any stock damage or losses to the aftersales manager.
• Ensure that parts are checked against delivery notes and correctly stored.
• Check all parts invoices against dispatch notes weekly.
• Ensure old units are returned to manufacture properly.

Skills

Excellent communication skills

Organisational skills

Customer service skills

Time management skills

Proficient in IT

Ability to meet deadlines

Methodical approach

Strong prioritisation skills

Education

Valid UK driving licence

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

A leading automotive company is hiring a Parts Supervisor in the United Kingdom. In this role, you will oversee the parts department, ensuring outstanding customer service and effective operations. Key skills include excellent communication, organisational, and IT skills. The position offers a competitive benefits package, including annual leave, retail discounts, and opportunities for personal development within the automotive industry. Join a passionate team dedicated to delivering a superior customer experience.