Member Experience & Fitness Concierge

Fraser’s Group; Sunderland; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A leading fitness company in Sunderland seeks a motivated individual to join the team. The role involves maximizing member experiences, supporting sales, and maintaining club hygiene. An outgoing personality and a passion for fitness are essential. The position requires flexibility with shifts, including early mornings and late evenings. If you’re driven and ambitious, this opportunity offers growth and great benefits including gym membership and competitive perks.

Benefits

20% discount across all facias

Free Gym membership

Monthly double salary for champions

Qualifications

• Must have a positive mindset and be passionate about fitness.
• Willingness to learn and take on additional responsibilities.
• Competence in handling customer inquiries and complaints.

Responsibilities

• Maximize member and guest experience in the club.
• Support sales and retention through excellent customer service.
• Drive secondary spend KPI targets.
• Maintain cleanliness and hygiene standards in the club.

Skills

Outgoing personality

Customer service

Fitness knowledge

Administrative skills

Target-focused

Flexible with shifts

Job description

A leading fitness company in Sunderland seeks a motivated individual to join the team. The role involves maximizing member experiences, supporting sales, and maintaining club hygiene. An outgoing personality and a passion for fitness are essential. The position requires flexibility with shifts, including early mornings and late evenings. If you’re driven and ambitious, this opportunity offers growth and great benefits including gym membership and competitive perks.