Customer Service Planner - Asphalt Operations & Delivery

Holcim UK Limited; Ellistown; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading construction solutions provider in the United Kingdom is seeking a Customer Service Planner to join their Asphalt team. In this role, you will be responsible for planning and scheduling asphalt production across multiple plants while acting as the primary point of contact for customers. Ideal candidates have previous experience in customer service or logistics, excel in communication, and thrive in fast-paced environments. The position also offers competitive salary and benefits, fostering a supportive company culture.

Benefits

Competitive salary plus bonus

25 days holiday

Enhanced family benefits

Career progression opportunities

Free remote GP service

Qualifications

• Previous experience in customer service, sales support, planning, or logistics.
• Great communication skills and a proactive approach.
• Confidence using Excel and familiarity with systems like Salesforce.

Responsibilities

• Plan and schedule asphalt production across plants.
• Act as central contact for customers, taking orders and updating statuses.
• Use systems to manage orders and track KPIs.

Skills

Customer service experience

Sales support

Planning

Logistics

Great communication skills

Proactive problem-solving

Organizational skills

Team player

Excel proficiency

Experience with digital systems

Tools

Salesforce

E1

Genesis

Excel

Job description

A leading construction solutions provider in the United Kingdom is seeking a Customer Service Planner to join their Asphalt team. In this role, you will be responsible for planning and scheduling asphalt production across multiple plants while acting as the primary point of contact for customers. Ideal candidates have previous experience in customer service or logistics, excel in communication, and thrive in fast-paced environments. The position also offers competitive salary and benefits, fostering a supportive company culture.