Veterinary Receptionist

Kernow Vet Group; Liverpool; On-site; GBP 10,000 - GBP 40,000; Part time

Job summary

A dedicated veterinary practice is seeking a part-time Veterinary Receptionist to join their team in Liverpool. The role involves managing the front desk, client communications, and assisting with insurance claims among other duties. Ideal candidates should have prior receptionist experience, preferably in a veterinary context, and excellent customer service skills. Enjoy a supportive team atmosphere enriched by ongoing development opportunities and fantastic employee benefits including annual leave and discounts on pet care.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning opportunities at IVC Evidensia Academy

Discounted staff pet care

Qualifications

• At least one year of experience as a receptionist, preferably in a veterinary setting.
• Able to reliably commute to two clinic locations.
• Strong enthusiasm and commitment towards work.

Responsibilities

• Manage front desk operations and client communications.
• Assist with insurance claims and prepare medications.
• Promote the Pet Health Club and greet clients.

Skills

Customer service skills

Self-motivation

Teamwork

Education

Certificate of Higher Education

Job description

Adams Vets is thrilled to offer a new opportunity for an experienced, part-time Veterinary Receptionist to join our dedicated team. We are seeking a professional, passionate, and positive individual who demonstrates enthusiasm and commitment in every aspect of their work. You will be part of a supportive team of vets, nurses, and auxiliary staff, all working together to provide excellent care and service.

As a receptionist, you will play a vital role in the day-to-day operations of the practice. Your duties will include managing the front desk, answering phone calls and emails, greeting both new and existing clients, promoting our Pet Health Club, preparing medications, assisting with insurance claims, and occasionally enjoying some cuddles with puppies and kittens!

Adams Vets has proudly served the Liverpool community for over 40 years, with two well-equipped clinics located in Fazakerley and Wavertree. Our Fazakerley clinic offers excellent transport links and free on-site parking, while our Wavertree location is in a vibrant area with plenty of local restaurants, cafés, and bars—perfect for a team outing.

Both of our clinics are fully equipped with digital radiography, ultrasonography, tonometry, an in-house Idexx laboratory, dedicated inpatient wards, modern operating theatres, and consultation rooms for both vets and nurses. We foster a collaborative environment where knowledge is shared, cases are discussed, and career development is encouraged.

As RVN Nikki explains, "We are a close-knit team who always look out for and support each other. We’re more than colleagues - we’re the Adams family. We welcome new members with open arms who share the same passion and kindness as us."

The Skills You'll Bring to Our Team

We are looking for a motivated and experienced individual to join our team. The ideal candidate will have at least one year of receptionist experience, preferably within a veterinary practice, and possess excellent customer service skills. You should be highly self-motivated, with a passion for delivering exceptional service. Candidates must be able to reliably commute to both of our clinics. A Certificate of Higher Education is preferred, though not essential.

Working Hours

This position is for a part-time role, up to 25 hours a week with a 3 day week, 1 in 4 Saturday morning's 8:30am to 1pm and no out of hours. You would work between our two clinics.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leaveFTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

The Lodge, Aintree Hospital Gate, Fazakerley, L9 7LQ, United Kingdom