Team Leader

Dubizzle Limited; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A dynamic beauty brand in Wimbledon seeks a Team Leader to elevate customer experiences and drive sales. In this fast-paced role, you will manage make-up services while embodying the brand's ethos. Candidates should possess retail makeup experience and a passion for beauty. The position offers various benefits, including commissions and staff discounts after a probation period. Join a team that values diversity and inclusivity and aims to provide customers with the best tools to shine.

Benefits

50% company discount for you and 40% for friends and family after 3 months

Competitive commission structure

Summer and festive celebrations

Rewards and recognition scheme for long-service

Qualifications

• Experience in a retail makeup artist position, ideally within the luxury sector.
• Passionate for makeup and skincare.
• Experience with customer relationship management.
• Adaptable and confident in a fast-paced environment.
• Strong communication and mathematical skills.

Responsibilities

• Deliver impeccable customer service and deliver the Trinny London Match2Me experience.
• Work with education and training team for best-in-class makeup advice.
• Drive sales and achieve daily and monthly targets.

Skills

Experience in a retail makeup artist position

Passionate for makeup and skincare

Customer relationship management skills

Positive attitude

Strong communication skills

Organised and punctual

Mathematical skills

Flexible to work retail hours

Job description

Role - Team Leader

Location - Elys, Wimbledon

We have an exciting opportunity for a Team Leader to join our sparkling Wimbledon team! Reporting to the Business Manager, you will support in aspects of counter management. A Trinny London Artist is the true heart of where all the magic happens, on our counters. Based on the counter, you are responsible for encompassing our mission of giving our customers the tools to be their best every day using our stackable, portable, curated makeup range and our award-winning skincare. You do this by combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody and you can adapt your style to suit the needs of your customer.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The Role

Your key responsibilities are:

• Conduct all types of services such as pre-booked appointments and walk-ups, ensuring that you deliver the Trinny London Match2Me experience to all
• Delivering impeccable customer service, sharing your knowledge with each customer
• Embody Trinny London’s brand and style and priding yourself on knowing that your customers are returning back to you
• Ability to work in a fast-paced environment to achieve and exceed KPIs. Feed on the buzz of achieving your goals and being the best you can be
• Working with our education and training team to continually offer best-in-class makeup advice and services
• Staying up to date with the latest skincare and makeup trends, improve your product knowledge and elevating your artistry
• Driving sales in order to reach daily and monthly sales targets
• Assist your Business Manager with:
  • Planning events to increase sales and footfall
  • Completing and distributing rotas via our HR system and rota system
  • Motivating and inspiring the team to improve their artistry & product knowledge

The essential skills and experience required to succeed in this role are:

• Experience in a retail makeup artist position, ideally within the luxury sector
• Passionate for makeup and skincare

• Experience with customer relationship management and data capture targets

• Adaptable and confident with an ever-changing, fast-paced and high-pressured environment

• Positive and can-do attitude
• Strong communication and mathematical skills
• Comfortable and motivated by working towards and exceeding targets and KPIs
• Organised, punctual and flexible to work retail hours, including bank holidays and weekends
• Personable with a customer-centric mindset

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
• Competitive commission structure
• T-Parties = summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.