Smart Metering Advisor

Yu Energy; Nottingham; On-site; GBP 27,000 - GBP 30,000; Full time

Job summary

An energy company in Nottingham is seeking a Smart Metering Advisor for a full-time, permanent position. This role involves managing smart metering queries, fostering relationships with internal teams and clients, and ensuring quality customer service. Ideal candidates have experience in the energy sector, strong communication skills, and a proactive attitude. With various employee benefits and growth opportunities, this position is designed for those looking for a long-term career in a dynamic environment.

Benefits

24 days annual leave + bank holidays

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Flexible working arrangements

Qualifications

• Experience within the energy industry preferred.
• Knowledge of working with smart meters would be advantageous.
• Great communicator with first-rate communication and interpersonal skills.
• Able to organise workload and plan effectively.
• Confident in handling correspondence and communication.

Responsibilities

• Resolve all smart metering queries in line with service level agreements.
• Build strong relationships with teams and clients.
• Document and escalate required actions for management.
• Act as a liaison between customer-facing and internal teams.
• Monitor completion of the customer journey and inform stakeholders.

Skills

Communication skills

Organizational skills

Analytical skills

Team player

Numerical skills

Job description

Smart Metering Advisor

Department: YUR - 2060 - Metering

Employment Type: Permanent - Full Time

Location: Nottingham

Reporting To: Smart Metering Manager

Compensation: £27,500 - £29,500 / year

Description

Reports to: Smart Metering Manager

Location: Nottingham

Working hours: Monday to Friday, 37.5 hours a week

Based in Nottingham, we are looking to expand our Smart Metering team within our operations department due to continued success & growth and have created an exciting opportunity for a Smart Metering advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

This role requires somebody to have a ‘Can-do’ attitude and transfer skills with a growth mindset. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team, and you could be part of our success story.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Ensure all smart metering queries and workstreams are resolved in line with agreed service level agreements (SLAs).
• Builds strong relationships with other teams across the business, both internally & with external clients as well.
• Ensure continuity by documenting and escalating required actions to management, identifying process irregularities, and defining ongoing operational needs.
• Act as a liaison between customer-facing and non-customer-facing teams to manage complex enquiries and ensure effective resolution for the customer
• Ensure business processes are robust.
• Resolve a broad range of customer enquiries across written and verbal channels by providing effective solutions
• To develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience.
• Monitor, action, and elevate issues to ensure timely completion of the customer journey and keep third parties informed.
• Ensure all requests are supported by accurate records so they are resolved within agreed timelines and standards.

About Yü

If you have what it takes, you could be just what we’re looking for…

• Experience within the energy industry preferred.
• Knowledge of working with smart meters would be advantageous.
• Great communicator – you have first-rate communication and interpersonal skills
• Good organisation - Able to organise your own workload & plan.
• Good verbal & numerical skills
• Ambitious – you don’t just want another job, you want a career opportunity
• Analytical – naturally curious, requires high standard of accuracy and immaculate attention to detail
• Motivated – you have a “can do” attitude and love to see success
• Team player – you enjoy working closely with a team to help them developFlexible – you’re a strong team player who can adapt as the role and business develops
• Confident in handling written correspondence and inbound/ outbound calls
• A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders.

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

If you need any reasonable adjustments to help you apply for a, please let us know and we will see what we can do.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK