Smart Metering Team Leader

Yu Energy; Nottingham; On-site; GBP 33,000 - GBP 35,000; Full time

Job summary

A leading energy company in Nottingham is seeking a Smart Metering Team Leader to ensure high standards of service in their rapidly expanding team. The ideal candidate should have leadership experience, preferably in a metering environment, with strong decision-making and communication skills. You will manage daily operations, resolve technical exceptions, and support team members in their development. This position offers a competitive salary and a wide range of employee benefits.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Qualifications

• Proven experience in managing a diverse team.
• Experience in metering or smart metering teams is preferable.
• Immaculate attention to detail and high degree of computer literacy.

Responsibilities

• Lead the Smart Metering team ensuring high service standards.
• Develop and maintain internal and external relationships.
• Resolve escalated customer queries and complaints.

Skills

Decision-making skills

Communication skills

Data management

Team leadership

Analytical skills

Tools

Excel

Word

PowerPoint

Job description

Smart Metering Team Leader

Department: YUR - 2060 - Metering

Employment Type: Permanent - Full Time

Location: Nottingham

Reporting To: Smart Metering Manager

Compensation: £33,000 - £35,000 / year

Description

Reports to: Smart Metering Manager

Location: Nottingham NG8 6PY

Working hours: Monday to Friday, 37.5 hours a week

Based in Nottingham, we are looking to expand our Smart Metering team due to continued success and growth and have created an exciting opportunity for an experienced Billing Team Leader, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

This role requires somebody preferably to understand Smart Metering or technical aspects of the Energy industry. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team, and you could be part of our success story.

What We Need from Yü

• Provide an environment to inspire achievement and development within a team and individuals
• Encourage a growth-mindset environment
• Motivate, coach, train and develop staff in accordance with company values and procedures
• Ensure Internal & External business relationships are developed and maintained to achieve optimum delivery and efficiency
• Investigate and resolve all escalated business and customer queries/complaints
• Work with Operations/Commercial Analyst’s to resolve strategic queries/exceptions
• Always represent Yu Energy Values and Habits
• Directly manage the operational team personnel to ensure flawless operation of all aspects of day-to-day performance and delivery within the team and that of the business
• Ensure all key processes within the Smart Metering team are performed accurately and efficiently whilst driving continuous improvements from first bill to resolving technical exceptions
• Ensure system development keeps pace with business requirements
• Regularly review department processes for efficiency improvements and ensure documentation is continually updated
• Support our strategic relationships, proactively addressing any potential issues

About Yü

• Sharp – Effective decision-making skills to manage technical workload and a thorough understanding of Operational energy processes
• Experience – you’ve worked in a supervisory role managing a diverse team
• Experience – Preferable having worked in a Metering/Smart Metering team
• Experience – Proven experience in data management, including data quality and governance
• Great communicator – you have first-rate communication and interpersonal skills at all levels
• Ambitious – you don’t just want another job, you want a career opportunity
• Analytical – naturally curious, immaculate attention to detail and a high degree of computer literacy including Excel, Word and PowerPoint
• Motivated – you have a “can do” attitude and love to see success
• Team player – you enjoy working closely with a motivated team to help them develop
• Flexible – you’re a strong team player who can adapt as the role and business develops

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yu made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK