Food Frontline Assistant — Customer Service Pro

Marks & Spencer Plc; Newport; On-site; GBP 20,000 - GBP 24,000; Full time

Job summary

A leading UK retailer is searching for a Customer Assistant to join their Food section in Newport. This role requires high levels of customer service, strong communication skills, and the ability to thrive in a high-pressure environment. The ideal candidate will be flexible, ready to adapt to changing demands, and will actively engage with customers to enhance their shopping experience. With a strong emphasis on teamwork and digital capabilities, this position offers a chance to significantly impact customer satisfaction every day.

Qualifications

• Excels in high-pressure environments with a focus on customer service.
• Eager to build knowledge of M&S Food products.
• Committed to delivering excellent service and receiving feedback.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and shelves stocked.
• Engage with customers to understand their needs and make recommendations.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Attention to detail

Adaptability

Job description

A leading UK retailer is searching for a Customer Assistant to join their Food section in Newport. This role requires high levels of customer service, strong communication skills, and the ability to thrive in a high-pressure environment. The ideal candidate will be flexible, ready to adapt to changing demands, and will actively engage with customers to enhance their shopping experience. With a strong emphasis on teamwork and digital capabilities, this position offers a chance to significantly impact customer satisfaction every day.