Medical Records Officer

Bupa Insurance Limited; Greater London; On-site; GBP 25,000; Full time

Job summary

A leading health insurer is looking for a Medical Records Officer at Cromwell Hospital in London. You will provide efficient service for medical records, ensuring excellent standards of patient care. Responsibilities include distributing medical records, maintaining confidentiality, and handling inquiries. The role requires good organizational and communication skills. Benefits include comprehensive health insurance, pension, and 25 days holiday. This is a full-time position with a salary of £25,000 and a supportive work environment.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Annual performance-based bonus

Discounted gym sessions

Qualifications

• Experience within Medical Records is desirable.
• Administration experience is necessary.
• Experience with filing documents required.

Responsibilities

• Locate, prepare and distribute medical records.
• Retrieve and modify patient details from the hospital computer.
• Maintain patient confidentiality at all times.

Skills

Good organisational skills

Excellent telephone manner

Good IT skills

Job description

Job Description

Medical Records Officer

Cromwell Hospital, Kensington, London, SW5 0TU

12 months fixed contract

Salary: £25,000 a year + excellent benefits

37.5 hours a week - Monday to Friday.

Varying shift pattern on a rotational basis

Working 8am - 4pm or 12pm - 8pm

We make health happen

Working in our UK support functions you\'ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you\'ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

We are recruiting for a Medical Records Officer to provide an efficient service for the Cromwell Hospital and all medical users. You shall report and liaise closely with the Senior Medical Records Officer on a daily basis to promote a highly proficient system.

What you\'ll do

• Locate, prepare and distribute medical records to Outpatients, Admissions and other departments within the hospital, while maintaining an accurate tracer card system.
• Retrieve and modify patient details from the hospital computer. File and retrieve all case notes, pathology results and any other relevant documentation to maintain an up-to-date filing system.
• Adhere to and complete procedures relating to the secondary storage, retention and archiving of medical records on the scanning systems in use within the department.
• Deal with all telephone calls and enquiries in a courteous, efficient and professional manner.
• Maintain patient confidentiality at all times and display an understanding of the implication of the Data Protection Act and the Access to Medical Records Policy for the release of information.
• Prepare and complete all the necessary Medical Record reception duties in O.P.D. and compile daily statistics and maintain departmental registers.

What you\'ll bring

• Experience within Medical Records is desirable
• Administration experience
• Good organisational skills
• Experience with filing documents
• Excellent telephone manner and communication skills.
• Good IT skills

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It\'s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Practice Manager you\'ll be eligible for:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Support with travel costs via a season ticket loan or cycle2work
• Discounted access to online gym sessions through Gympass
• Various other benefits and online discounts

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We\'ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Please note the application deadline for this role is the end of Wednesday 18th February 2026

Time Type: Full time

Job Area: Administration

Locations: Cromwell Hospital London