Medical Records Officer

Bupa; Greater London; On-site; GBP 25,000; Full time

Job summary

A health insurance provider is seeking a Medical Records Officer at Cromwell Hospital in London. This full-time position offers a salary of £25,000 per year and a variety of benefits including 25 days holiday, health insurance, an enhanced pension, and more. Responsibilities include managing medical records, maintaining confidentiality, and assisting medical staff. The ideal candidate will have desirable experience in medical records and administration skills, along with strong organizational and communication abilities.

Benefits

25 days holiday per year, increasing with service

Bupa health insurance

Enhanced pension plan

Performance-based bonus

Travel cost support

Discounted online gym sessions

Various other benefits

Qualifications

• Desirable experience within Medical Records.
• Good organizational skills and administration experience.
• Excellent telephone manner and communication skills.

Responsibilities

• Locate, prepare, and distribute medical records.
• Retrieve and modify patient details from the hospital computer.
• Maintain patient confidentiality and adhere to the Data Protection Act.

Skills

Experience within Medical Records

Administration experience

Good organisational skills

Excellent telephone manner

Good IT skills

Job description

* Before submitting your application, you should read our to understand how Bupa will use, store and share your information.* For Australia or New Zealand candidates - Before submitting your application, you should read our to understand how Bupa will use, store and share your information.Medical Records Officer page is loaded## Medical Records Officerlocations: South West Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 19, 2026 (14 days left to apply)job requisition id: R1212928Job Description:**Medical Records Officer****Cromwell Hospital, Kensington, London, SW5 0TU****12 months fixed contract****Salary: £25,000 a year + excellent benefits****37.5 hours a week - Monday to Friday.****Varying shift pattern on a rotational basis****Working 8am – 4pm or 12pm – 8pm****We make health happen**Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.**Role Overview**We are recruiting for a Medical Records Officer to provide an efficient service for the Cromwell Hospital and all medical users. You shall report and liaise closely with the Senior Medical Records Officer on a daily basis to promote a highly proficient system.**What you’ll do*** Locate, prepare and distribute medical records to Outpatients, Admissions and other departments within the hospital, while maintaining an accurate tracer card system.* Retrieve and modify patient details from the hospital computer. File and retrieve all case notes, pathology results and any other relevant documentation to maintain an up-to-date filing system.* Adhere to and complete procedures relating to the secondary storage, retention and archiving of medical records on the scanning systems in use within the department.* Deal with all telephone calls and enquiries in a courteous, efficient and professional manner.* Maintain patient confidentiality at all times and display an understanding of the implication of the Data Protection Act and the Access to Medical Records Policy for the release of information.* Prepare and complete all the necessary Medical Record reception duties in O.P.D. and compile daily statistics and maintain departmental registers.**What you’ll bring*** Experience within Medical Records is desirable* Administration experience* Good organisational skills* Experience with filing documents* Excellent telephone manner and communication skills.* Good IT skillsWe are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Practice Manager you’ll be eligible for:* Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell* Bupa health insurance as a benefit in kind* An enhanced pension plan and life insurance* Annual performance-based bonus* Support with travel costs via a season ticket loan or cycle2work* Discounted access to online gym sessions through Gympass* Various other benefits and online discountsBupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.Please note the application deadline for this role is the end of Wednesday 18th February 2026Time Type:Full timeJob Area:AdministrationLocations:Cromwell Hospital London