Head of Client Success

Applied Intuition Inc.; Greater London; On-site; GBP 125,000 - GBP 150,000; Full time

Job summary

A financial technology firm is seeking a Head of Client Success for Europe to enhance client satisfaction and retention. This role requires strong expertise in FX markets and client management, while analyzing trading data for optimization opportunities. Candidates should have over 6 years of experience in client-facing roles and a proven ability to strengthen institutional relationships. The position offers competitive compensation and opportunities to work with leading financial institutions in a fast-paced environment.

Benefits

Competitive compensation package, including equity

Opportunity to work on cutting-edge technology

Collaborative work environment

Professional development opportunities

Qualifications

• 6+ years of experience in client-facing roles with financial services institutions.
• Strong understanding of FX markets, trading operations, and treasury workflows.
• Proven track record of growing institutional relationships.

Responsibilities

• Analyze client trading data to identify opportunities for volume growth.
• Manage smooth client ramping processes, including technical integration.
• Serve as the primary point of contact for institutional clients' day-to-day FX trading needs.

Skills

Client communication

Relationship management

Data analysis

Project management

Job description

OpenFX is on a mission to become the global backbone for cross-border FX transactions. We are building the infrastructure to power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling remarkably. We’re backed by Accel, NFX, Accomplice, and other top-tier investors.

We seek an experienced Head of Client Success, Europe to ensure the satisfaction and retention of our institutional clients. As a key member of our customer-facing team, you'll manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success.

Client Growth & Optimization

• Analyze client trading data to identify opportunities for volume growth and cost savings.
• Create regular reviews showcasing platform value and optimization opportunities.
• Develop and execute account growth strategies based on quantitative analysis that grow transaction volume by helping customers optimize their FX flows and ensuring they manage a larger share of their trading activity through our platform.

Operational Excellence

• Manage smooth client ramping processes, including technical integration and training.
• Coordinate with internal teams to resolve any trading or settlement issues promptly.
• Provide regular reporting on client health metrics and growth opportunities.
• Collect and organize client feedback for product and service improvement.

Trading Relationship Management

• Serve as the primary point of contact for institutional clients' day-to-day FX trading needs
• Monitor client trading patterns, volumes, and pricing to ensure optimal execution.
• Work with trading teams to understand their workflows and identify efficiency opportunities.

Must-Have Qualifications

• 6+ years of experience in client-facing roles with financial services institutions
• 8+ years of professional experience across business operations roles like start-up Bizops team, consulting, or investment banking.
• Strong understanding of FX markets, trading operations, and treasury workflows
• Experience in analyzing trading data and creating actionable insights
• Proven track record of growing institutional relationships
• Excellence in client communication and relationship management

Nice-to-Have Qualifications

• Experience with FX trading platforms or financial technology products
• Understanding of API integrations and trading system workflows
• Background in treasury operations or institutional trading
• Familiarity with regulatory requirements for FX trading
• Interest in blockchain technology and DeFi innovations

What Sets Great Candidates Apart

• Ability to analyze trading patterns and identify optimization opportunities
• Strong project management skills for coordinating complex client implementations
• Experience working with both technical and business stakeholders
• Track record of growing institutional relationships through data-driven insights

What We Offer

• Competitive compensation package, including equity in a high-growth company
• Opportunity to work on cutting-edge technology at a very fast-paced startup
• Collaborative and supportive work environment
• Professional development and growth opportunities
• Work with innovative technology and leading financial institutions.

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.