Store Manager

Costa; City of Edinburgh; On-site; GBP 30,000 - GBP 38,000; Full time

Job summary

A leading coffee brand in Edinburgh is looking for a Store Manager to lead with passion and drive customer satisfaction. In this role, you'll oversee daily operations, manage a successful team, and ensure a welcoming atmosphere for customers. The ideal candidate is a strong leader with a proven track record in team management and a dedication to high standards. Enjoy competitive perks including bonus opportunities, pension contributions, and employee discounts.

Benefits

Access to the Coca-Cola share scheme

50% discount on food and drinks

10% matched pension contributions

Quarterly and annual bonus opportunity

Qualifications

• Strong leader with experience managing and developing successful teams.
• A forward-thinker focused on the bigger picture.
• Ambitious character wanting to contribute to growth.

Responsibilities

• Meet customer needs and drive a positive service culture.
• Create an inviting environment for customers.
• Manage sales and team development effectively.

Skills

Leadership

Customer service

Team development

Sales management

Job description

Store Manager – Princes Street, Edinburgh

Store Manager – East Market Street, Edinburgh – Up to £38k per annum – Permanent

At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• • Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success – which means you’ll be:

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Who you are

We’re interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams
• A forward-thinker with one eye on where we’re heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”