Store Manager

Costa; Tees Valley; On-site; GBP 31,000 - GBP 37,000; Full time

Job summary

A leading coffee brand in Tees Valley is seeking an experienced Store Manager for its Faverdale Drive Thru location. This role involves driving customer satisfaction, leading a successful team, and managing store operations. Ideal candidates will be strong leaders passionate about coffee and committed to maintaining high standards. The position offers a salary of up to £37,000 per annum and includes impressive perks like a generous pension scheme and bonuses based on store performance.

Benefits

Coca-Cola share scheme

50% discount on food and drinks

Matched pension contributions up to 10%

Quarterly and annual incentive scheme

Qualifications

• Experience managing and developing successful teams.
• Ambitious character focused on brand growth.
• Dedicated to maintaining high standards.

Responsibilities

• Meet customer needs and drive positive NPS.
• Create a welcoming environment for customers.
• Manage sales, profit, and team recognition.
• Train and develop team members.

Skills

Leadership

Customer service culture

Team development

Job description

Overview

Store Manager – Darlington, Faverdale Drive Thru – Up to £37,000 per annum – Permanent

At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success – which means you’ll be:

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Who you are

We’re interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams
• A forward-thinker with one eye on where we’re heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards

Drive Thru, Unit 4, Faverdale Retail Park, Faverdale Industrial Estate, Darlington, County Durham, DL3 0PZ, UK

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”