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A luxury technology firm seeks a Brand Manager for its Harrods concession in London. This role involves leading a dedicated team to deliver outstanding customer experiences, ensuring premium service and operational excellence. The ideal candidate will have proven retail leadership experience, excellent communication skills, and a passion for developing individuals. This is an opportunity to represent a cutting-edge brand in a world-class retail environment, driving growth and innovation.
Dyson Retail is Different, for a number of reasons.Firstly, this is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience. We are delivering a high service experience for our shoppers – think 5 star hotel levels of service – demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology.
Our Harrods Concession manager will play a key role in leading a team of experts and stylists in our store on the fifth floor in Harrods, Knightsbridge. You will deliver outstanding customer experiences that fascinate shoppers through the presentation and demonstration of our machines. You will support to plan, organise and oversee approaches used by the in-store teams. You will recognise performance needs that need to be addressed and consistently developed.
Furthermore, your product awareness will also help you to drive business initiatives, ensuring all targets are achieved & exceeded, while maintaining a high level of pride in standards both front and back of house.
You will monitor key metrics to complete weekly trade feedback to internal and external stakeholders to provide insight into performance and to ensure the on-going success of the our Dyson concession.
As a Brand Manager in Harrods, one of the world’s leading luxury department stores you will represent and be the face of Dyson as well as providing a complete shopping experience that is unrivalled by our competitors. Your excellent communication skills will allow you to build long-lasting client relationships, improving both sales and service with your knowledge and engaging personality.
A strong people manager, you know how to build, train and lead a team. Behind the scenes, you will oversee the operations including inventory and visual merchandising.
Lead, inspire and challenge a team to deliver business growth for store, through great coaching and development
Ensure that we have the right level of service and drive an audience first approach, by enhancing personalisation, “VIP” experiences and new propositions
Continually review results, establish clear measures, sharing insights and revise as needed to drive performance
Lead by example and support your team to deliver an environment for our products to come alive, be an expert in the technology space
Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our customer’s expectations, whilstbalancing this with a safe, compliant and cost controlled culture
Build a strong operating platform that ensures great availability for customers, whilst also monitoring waste and reductions to protect loss
Continuously building product knowledge and keep updated of any product developments and supporting the store team to do so
Be the brand guardian, ensuring your team understand what needs to be delivered and how
Proven experience of leading, motivating and developing in a premium retail environment
Proven experience of store leadership
A confident, composed approach
Proven experience in running the day to day operations of a retail location
Proven ability communicating with, challenging and influencing senior stakeholders
Ideally have an understanding of the beauty industry
Work in a collaborative style with a passion to deliver a 5 star customer experience while driving commercial results
Track record for creating innovative solutions that solve problems and/or challenge convention
An understanding of in-store operations, managing work schedules, stock management, compliance, health and safety, security and all day to day requirements of running a retail location
Demonstrates integrity in all their decisions and actions
Ability to work flexibly to the business needs
Proven ability to simplify the complex
Strong influencing skills / building relationships
Creative and innovative – able to think differently
Have a passion for developing individuals
Has an ability to shape long term plans into short term tactical steps
Uses a combination of data, insights and logic in decision making and proven ability to think long term
Passionate about delivering perfect brand and product experiences
Pro-active – prepared with solutions and anticipating problems
Organized and deadline orientated
Sense of ownership – committed to the delivery of projects
The ability to inspire and challenge
#LI-AC1
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
When James Dyson invented the Ballbarrow he assigned the patent to the company, Kirk-Dyson, and not in his own name. Big mistake. After leaving the company, he had no rights to the invention he had laboured over and they sold his invention to another company. But all was not lost. He learnt some valuable lessons for the future – creativity is a rare commodity and the importance of protecting an idea.