Platform Lead

Dyson GmbH; Malmesbury; On-site; GBP 70,000 - GBP 90,000; Full time

Job summary

A multinational technology firm in the UK seeks a Platform Lead to own content strategies and manage delivery across multiple platforms. You will lead a team in agile sprints, optimizing workflows and improving content delivery efficiency. The ideal candidate has over 5 years of CMS experience, preferably with platforms like Salesforce Marketing Cloud and AEM. Strong leadership and communication skills are a must, as well as the ability to manage global teams effectively.

Qualifications

• 5+ years experience using CMS platforms.
• Experience in planning and delivering content through agile sprints.
• Ability to manage offshore or global teams.

Responsibilities

• Lead agile sprint delivery process for content pages.
• Collaborate with project managers to ensure timely project delivery.
• Report on content delivery progress and improve workflows.

Skills

CMS platforms experience

Agile sprint planning

Team motivation

Digital Transformation

Strong communication

Tools

Salesforce Marketing Cloud

AEM

Hybris

Magento

Sitecore

Job description

Overview

As a Platform Lead reporting to the Platform Content Manager, you own the content build strategy, execution best practices and operational delivery for a specific content platform or channel. You manage a team of content experts for platforms such as Salesforce Marketing Cloud & Service Cloud, App, Zoovu, AEM, Hybris, Magento 2, a range of CRM platforms, and more.

Responsibilities

• Lead the planning, management and execution of an agile sprint delivery process designed and bespoke to fit the wider Revenue, Marketing and Business Unit teams for your Platform stream, for build and roll out of content pages, deliverables and assets in line with campaign timings.
• Collaborate with Experience Delivery Managers or IT project managers to ensure projects are delivered on time and to the brief spec when demand requires it.
• Report regularly to Platform Content Management on content delivery progress and the operational process framework for content builds in your platform, with aim to continually improve efficiency and effectiveness through better workflows, templating and automation.
• Manage platform and content configuration with expert knowledge across content build capabilities and coding language understanding to get the most out of our content solutions (e.g., creating queries for databases to target Dyson communications and building a catalogue of layouts and modules within emails, notifications, and CMS).
• Contribute to original content design, authoring and creation as a Dyson product expert working with senior stakeholders to understand how platform capability can be utilized for each campaign.
• Consult and collaborate with category stakeholders to design, shape and write end-to-end omnichannel digital experiences that deliver a world-class owner experience, and surface campaigns and new products.
• Scale these experiences into content platforms through third-party content administration suppliers, managing their SLAs for content delivery and quality and training them where necessary.
• Localise and activate content for the Platform channel in line with NPD and campaign launch timings, working with cross-functional and global teams. Train other Dyson digital teams to ensure understanding of platforms and proper use of content.

Qualifications

• Should have 5+ years experience using CMS platforms, preferably one or more of: Salesforce Marketing/Service Cloud, AEM, Hybris, Magento, Sitecore, SAP CRM.
• Skilled in planning and delivering content through agile sprints.
• Experience working with and managing an offshore or global team in content delivery is advantageous.
• Ability to motivate, engage and inspire a team, leading others in project deliverables and being accountable for their output.
• Content delivery management and production experience.
• Resilience and composure to guide projects and teams through arising issues to deliver high quality business outcomes.
• Experience in Digital Transformation and a strategic view of business organisational needs.
• Good working knowledge of Microsoft Office and preferably the Atlassian suite.
• Team player and self-starter, strong communicator at all levels.
• #LI-AC1

About Dyson

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

James Dyson learnt a lesson in the value of legal might, winning a gruelling $4.2m battle against Hoover when it infringed our early cyclone technology patents. Protecting our technology has been a key element in development at Dyson ever since.